Extended Stay America - Olympia - Tumwater

Business response:

We appreciate your wonderful feedback of Extended Stay America. It was a pleasure knowing everything went well during your visit and that our associates, especially Melissa made your stay an excellent one. On behalf of everyone here, we appreciate you for recognizing our efforts and invite you to for another visit. Sincerely, Hotel Management 

Business response:

Brock, thank you for making Extended Stay America your home away from home and for the wonderful feedback. We are charmed to know you had an excellent stay and that our team left a great impression. They work tirelessly to provide the best service, down to the smallest detail. We look forward to sharing your kind comments with them. We appreciate the review and look forward to having you as our guest again. Sincerely, Hotel Management 

Business response:

Thank you for staying at our hotel. Although from the rating it seems overall you had a pleasant visit, we are sorry our hotel did not meet your expectations. We will share your feedback with appropriate individuals in our organization as we begin formulating plans for future renovations. Until those plans are approved, our goal is to deliver the best service of any hotel in the area, and we hope you'll make plans to stay with us again! Sincerely, Hotel Management 

Business response:

Thank you for taking the time to post a nice rating of Extended Stay America. We always want every guest to have a pleasant experience, and we are glad to see we were able to accomplish this while you were here. We hope you will choose us again so we can impress you on your next trip as well. Sincerely, Hotel Management