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Extended Stay America - Olympia - Tumwater
- Hotels
- Tumwater, WA
About this business
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.
Location details
1675 Mottman Rd. SW, Tumwater, WA, 98512, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Very hard to actually find the hotel. Breakfast was coffee and muffins for 2 hours. Everywhere smelled like old cigarette smoke. Dirt on the carpets in the hallways. Disappointing
Business response:
Thank you for being our guest. We regret the difficulties you faced while reaching us and apologize for the cleanliness issues you faced while you were here. Your feedback has been relayed to our housekeeping team, and we will make sure steps are taken so this doesn't happen again. We are also sorry for the smoke odor you encountered during your stay. We will follow up on your concerns to ensure we are doing everything possible to minimize the impact to our guests. Thank you also for your feedback, and we hope you will consi... read more
Home away from home Easy check in and out friendly service and good breakfast, great price 😁
Business response:
Dennis, it was a pleasure hosting you at Extended Stay America. We are delighted to know you found us to be a good value and that you were impressed with our breakfast choices as well as with the excellent service delivered by our associates. Thank you for the kind review, and we look forward to your next visit. Sincerely, Hotel Management
Older property with apparently more people living here than passing through. No dishes, cups, coffee maker, blow dryer or anything else without calling the front desk and ordering them. No maid service when staying under a week. Probably won’t stay here again.
Business response:
Karren, thank you for choosing our hotel. We are sorry our hotel did not meet your expectations and regret you did not like our policies. Please know, to respect the privacy of our guests, our housekeeping service is conducted on a weekly basis, although we are always happy to provide you this service at your request for a minimal fee. Also, kitchenware is available at the front desk for cleanliness reasons and they would gladly provide them to you upon request. Thank you for being our guest, and we hope to see you again in ... read more
Provide hair dryer in rooms but otherwise i enjoy my stay here
Business response:
Thank you so much for the feedback. It’s a pleasure knowing your visit with us was an enjoyable one. Kindly note, as per our brand standard requirements, we keep the hair dyers at the front desk rather than leaving them in the rooms. We will be sure our front desk communicates this more clearly going forward. We hope to see you again soon at Extended Stay America. Sincerely, Hotel Management
Would recommend adding more breakfast items. Like the location and its convenience to the interstate.
Business response:
Thank you for choosing Extended Stay America and for recommending us to future travelers. We are glad to know you enjoyed your stay with us and liked our ideal location. We value your feedback and look forward to welcoming you back soon. Sincerely, Hotel Management
Kind Crew I forgot a cooler bag in the fridge and they called me to let me know shortly after i left. I came back to get it and the host was so kind. I really appreciated it.
Business response:
Karla, thank you for posting your kind review of Extended Stay America. Our goal is to provide an exceptional experience for each of our guests. It was a pleasure to read about the service you received from our front desk staff. They will be pleased to hear their efforts are noticed and appreciated by our guests. We hope you will stay with us again the next time you visit the city. Sincerely, Hotel Management
Friendly staff, and newish hotel. The room we had was big and the kitchenette was very nice. It was a no smoking hotel, but the smell of pot and cigarette was all over the hallway and sometimes, into the bathroom. I guess the hotel does not enforce this rule. Also, for some reason, the hotel does not accept cash payment for the room if the stay is under week. I don't understand why any business would turn down cash as a payment.
Business response:
Joe, thank you for your review. Although you liked our friendly staff and refurbished property, we are sorry for the inconvenience you experienced due to smoke. We are a non-smoking hotel, but on a rare occasion a guest does not comply. We appreciate you bringing this to our attention so we can address it right away. We also apologize you were inconvenienced by our payment policy. It is our hotel’s policy not to accept cash as a form of payment. We will take this opportunity to ensure our website is clear, and our front desk... read more
Frequently asked questions about Extended Stay America - Olympia - Tumwater
How is Extended Stay America - Olympia - Tumwater rated?
Extended Stay America - Olympia - Tumwater has a 4.2 star rating with 1,292 reviews.
When is Extended Stay America - Olympia - Tumwater open?
Extended Stay America - Olympia - Tumwater is open now. It will close tomorrow at 12:00 a.m.