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Extended Stay America - Olympia - Tumwater
- Hotels
- Tumwater, WA
About this business
Location details
1675 Mottman Rd. SW, Tumwater, WA, 98512, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Took reservation, charged card, then didn’t have room available. 7-10 days later issued refund. Should be illegal.
Business response:
Dear Michael, Thank you for sharing your feedback. We understand how disappointing it is to arrive and find that accommodations are not immediately available. While such situations are rare, we genuinely regret the inconvenience they caused. We are glad the refund has been processed, and we appreciate your patience throughout. We hope you will consider giving us another opportunity in the future to provide the experience you rightfully expected. Sincerely, Hotel Management
It says there is a breakfast offered. We went before the breakfast hours were over. There was coffee and instant oatmeal available. No juice, no pastries, no fruit...you can advertise breakfast with options you had.
Business response:
Dear Lorna, Thank you for sharing your thoughts and for staying with us. We truly value your feedback and are pleased to know certain aspects of your visit met expectations. We regret that the breakfast offerings did not meet your expectations, and we apologize for any disappointment this may have caused. Your comments help us improve the experience for all our guests. We hope to have another opportunity to welcome you back and provide a more satisfying and enjoyable stay in the future. Sincerely, Hotel Management
The floor was dirty from.prior guest/guests , dog hair on the walls and water pressure in shower was weak. I liked having a big fridge and kitchen in the room.
Dirty, unsafe, inappropriate and not family friendly.
Business response:
Dear Adriana, Thank you for sharing your experience. We sincerely regret that your stay did not meet expectations. Please accept our apologies for any discomfort or concern you encountered. Your feedback is important and has been shared with the appropriate teams for further attention. We are committed to creating a welcoming atmosphere for all guests and hope you’ll consider returning for a more positive experience. Sincerely, Hotel Management
Not recommended Rougher clientele. Bed appeared to be wrapped in plastic? Sounded like a baby mattress when I went to sit on it. Very dim lighting. Noisy fridge. Thin walls-could hear neighbors next door talking, watching tv, and coughing every 5 seconds. Very sketchy feeling. Only saving grace for property is check in gal was phenomenally friendly and helpful. Booked a 2 night stay-left after 15 minutes. Did not feel safe. Was told I would receive a refund of the second night. I did not. Called the property several times an... read more
Business response:
Dear Karey, We are sorry your experience did not meet expectations and apologize for the discomfort and inconvenience you encountered. We understand how unsettling that must have been and sincerely apologize for the inconvenience, including the unfulfilled refund and communication gaps. Please be assured that we will address the concern raised in an appropriate manner. Your feedback is valuable tous, and we hope for the opportunity to provide a better experience in the future. Sincerely, Hotel Management
Not my favorite There was hair in the shower and on a few towels in the bathroom when we arrived. The fridge/freezer was so loud we had to unplug it for the night. The stairwells smelled of leftover pot smoke. A crew of 5 people hung out in the parking lot smoking most of the night with a barking dog.
Business response:
Dear Andrea, Thank you for sharing your experience. We regret that your stay did not meet expectations and sincerely apologize for the disturbances and conditions you encountered. Your comments have been shared with the appropriate teams to address these concerns and reinforce our commitment to a more welcoming and well-maintained environment. We appreciate you bringing these matters to our attention and hope to have the opportunity to provide you with a more comfortable and enjoyable visit in the future. Sincerely, Hotel Ma... read more
Bad
Business response:
Dear Guest, Thank you for taking a moment to share your thoughts. We are sorry to hear that your experience did not meet your expectations. Guest feedback is essential to how we continue to improve, and your comments have been noted and shared with our team. We hope you will consider giving us another chance in the future, as we would welcome the opportunity to provide a more enjoyable and comfortable stay. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Olympia - Tumwater
How is Extended Stay America - Olympia - Tumwater rated?
Extended Stay America - Olympia - Tumwater has a 3.6 star rating with 1,973 reviews.
When is Extended Stay America - Olympia - Tumwater open?
Extended Stay America - Olympia - Tumwater is open now. It will close tomorrow at 12:00 a.m.