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Extended Stay America - Olympia - Tumwater
- Hotels
- Tumwater, WA
About this business
Location details
1675 Mottman Rd. SW, Tumwater, WA, 98512, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The room smell like smoke, It was suppose to be nonsmoking. People walking above our room all night long. People yelling in the hallway. Reported to front desk, it felt liked nothing got done.
Business response:
Dear Guest, Thank you for sharing your experience. We regret that your stay was disturbed by noise and that your room did not meet expectations. Your feedback has been shared with our team to ensure closer attention to maintaining a peaceful environment for all guests. Also, we have strict policies prohibiting smoking in specific areas; therefore, we appreciate you bringing this to our attention so we can address it appropriately. We hope you will allow us another opportunity to provide a more comfortable and relaxing stay. ... read more
The rooms were old and had lots of stains on the carpet and smelled like smoke. The free breakfast had only
Business response:
Dear Guest, Thank you for taking the time to share your feedback. We regret that your experience did not meet expectations and that the room condition and breakfast selection left you disappointed. Your comments will be shared with our housekeeping and management teams to ensure improvements are made where needed. We hope you might consider giving us another opportunity to provide a fresher and more enjoyable stay. Sincerely, Hotel Management
Dirty and poor service
Business response:
Dear David, Thank you for your feedback. We are concerned to learn that your stay did not meet expectations. Please know that our team strives to provide excellent service and maintain high cleanliness standards to ensure a comfortable experience for all guests. We are sorry that we fell short during your visit, and your comments will be shared with our staff to help improve future stays. We hope to provide a more positive and welcoming experience on your next visit. Sincerely, Hotel Management
Breakfast was only coffee and oatmeal packets. No muffins or granola bars as advertised. Our room was wheelchair accessible. The shower had no lip to prevent water leaking out, so the entire floor was flooded. My partner slipped and fell and hurt himself. Make sure to request a non-ADA room if you are able!!!
Business response:
Dear Anna, Thank you for sharing your feedback. We sincerely apologize for the inconvenience your partner experienced and for the issues with the room and breakfast. Safety and comfort are top priorities, and we regret that your stay did not reflect our standards. We appreciate your observations regarding accessibility features, as they help us better guide future guests and review our accommodations for safety and usability. While certain limitations exist with specific room designs, your comments will inform ongoing improv... read more
They would not provide wifi without me releasing my email for their advertising. I did that and there was still no wifi. No USB charging ports in the room like all modern hotels provide. The breakfast was unlike what they advertised and probably the worst I've ever had in a hotel. The only offerings were instant oatmeal packets that I could make in a coffee cup or tiny, dry old chocolate muffins. Icky!
Business response:
Dear Paul, Thank you for taking the time to share your feedback. We regret any inconvenience that affected your stay, including the issues with Wi-Fi. Our guests count on uninterrupted wireless access; therefore, we are sorry for the interruption of service during your stay. Thank you for bringing this to our attention, and we appreciate your patience. Additionally, our complimentary grab-and-go breakfast is intended to offer a quick and convenient start to the day; however, we understand that this did not meet your expectat... read more
Shower head was broken. Table almost collapsed. Wife was not able to operate the recliner.
The room we book has so noisy fan, we tried to turn it off but it does not work at all
Frequently asked questions about Extended Stay America - Olympia - Tumwater
How is Extended Stay America - Olympia - Tumwater rated?
Extended Stay America - Olympia - Tumwater has a 3.6 star rating with 2,085 reviews.
When is Extended Stay America - Olympia - Tumwater open?
Extended Stay America - Olympia - Tumwater is open now. It will close tomorrow at 12:00 a.m.