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Extended Stay America - Olympia - Tumwater
- Hotels
- Tumwater, WA
About this business
Location details
1675 Mottman Rd. SW, Tumwater, WA, 98512, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Noisy fans in poor conditions No maintenance person to fix. Bad night
Business response:
Dear Guest, Thank you for taking the time to share your feedback. We sincerely apologize for the issues you experienced with the fans and the lack of immediate maintenance support, as this clearly impacted your comfort. The well-being and satisfaction of all our guests and team members are our highest priorities, and we regret that we fell short during your stay. Your comments have been shared with our maintenance and our teams to address these concerns and improve response times. While occasional challenges can arise, they ... read more
Property is under construction. Started at 6:30 in the morning so hope you don’t want to sleep in. Breakfast that’s included is coffee and tea. If you include breakfast you should be able to chew it! No ice machine on property. They allow animals in all the rooms. Our bed skirts had white dog hair on them. Front desk staff could care less about our concerns or complaints. Only positive I can give is location. Close to shopping and freeway.
Business response:
Dear Guest, Thank you for taking the time to share your feedback. We’re pleased to know the location was convenient for your needs. At the same time, we sincerely regret that your overall experience did not meet expectations. We understand how important a comfortable and well-prepared environment is, and your comments provide valuable insight for our team. We also appreciate you highlighting areas where improvements can be made. Your feedback will be carefully shared with our team to enhance the guest experience. We hope to ... read more
Was very noisy, from the room above me. The floor creaked anytime they walked around, which went on through the night. The room was at least clean. Front desk people were sketchy. I'm never going back!
Business response:
Dear Guest, Thank you for taking the time to share your experience. We regret that your visit was impacted by disturbances that affected your ability to rest comfortably. A peaceful and welcoming environment is important to every traveler, and we understand how frustrating it can be when that expectation is not met. Your observations regarding the overall atmosphere and service interactions will be shared with the appropriate team members. Feedback from guests is valuable in helping us continue to evaluate and improve the ex... read more
There was food in the refrigerator from a previous guest and the room was not clean (noticeable pet hairs on furniture). I attempted to talk to someone at the front desk, but no one was there between 9:30-9:45, so I ended up leaving and did not stay.
Business response:
Dear Guest, Thank you for sharing your experience with us. We understand how frustrating it can be to arrive and find the room not fully prepared, especially when assistance was not immediately available at the front desk. That is certainly not the impression we aim to provide. Your feedback regarding room readiness and service coverage has been shared with our team for improvement. We appreciate you bringing this to our attention and would welcome the opportunity to ensure a smoother, more comfortable visit in the future. S... read more
Horrible experience! They promised a refund of half of our money since we left early due to poisoning of one of my kids. I called to follow up, they promised to call me back, but they NEVER did. Do better!!!
Business response:
Dear Guest, Thank you for sharing this experience with us. We are truly sorry that your stay ended under such difficult circumstances, especially involving your child, and we sincerely hope your child is now feeling much better and on the path to a full recovery. We understand how upsetting it must have been to leave early with the expectation of a follow-up that did not occur, and it is never our intention to leave concerns unresolved. We appreciate you bringing this to our attention, and we will share your comments adequat... read more
The room and amenities were great, clean and operable in every way. The housekeeping and front desk staff were fabulous and cheerful and helpful. Their floor manager however lacks basic decency and communication skills. My kids and I slept in and missed check out time but enjoyed the stay so much we planned to extend the room, I went to the front desk and discussed options with the staff member who suggested I call Expedia to see if there was any assistance offered in our goal, so I exited the building to walk my dog while c... read more
Business response:
Dear Guest, Thank you for taking the time to share such detailed feedback about your stay. We truly appreciate your kind words regarding the cleanliness of the room, the functionality of the amenities, and the supportive service provided by our housekeeping and front desk teams. At the same time, we understand how upsetting and stressful the situation you described must have felt, especially while traveling with children and managing plans to extend your stay. Clear communication, courtesy are very important to us, and exper... read more
Frequently asked questions about Extended Stay America - Olympia - Tumwater
How is Extended Stay America - Olympia - Tumwater rated?
Extended Stay America - Olympia - Tumwater has a 3.6 star rating with 2,085 reviews.
When is Extended Stay America - Olympia - Tumwater open?
Extended Stay America - Olympia - Tumwater is open now. It will close tomorrow at 12:00 a.m.