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Extended Stay America - Omaha - West
- Hotels
- Omaha, NE
About this business
Location details
9006 Burt St. NW, Omaha, NE, 68114, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Kinda weird. Very smelly. Weird smells throughout hotel, lobby and hallways smelled chemical like a nail salon, and room had a different smell entirely that lingered on my stuff for days after stay. Floors were streaked with some kind of film. Had a TV 20 feet from beds, without a remote. They asked me to throw away my own garbage and clean my own room before leaving. One staff member gave me the third-degree for choosing to use stairs instead of elevator (my car was located by exit near stairs) Staff was otherwise very nice... read more
Badly needs updating.
On the day of check in I had called this hotel to let them know we would be arriving later than check-in time. The front desk worker told me this was fine and would still be expecting us. When we get there, get checked in and get up to our room we noticed that the couch wasn’t a sofa bed. We had 6 people who needed beds and the room only had 2 beds. We reserved a room with 2 beds plus a sofa bed. When I went down to the front desk to the issue resolved the lady at the front desk said that she didn’t even know why the listing... read more
Extremely TERRIBLE, I request a refund on this.! We were extremely disappointed with our recent stay. The condition of the room did not meet even basic cleanliness standards—the floors were so dirty that my socks turned black from simply walking around. The kitchen appliances appeared extremely outdated and poorly maintained. The hot plate on the stove had visible oil spills, which emitted a very unpleasant odor when used. Additionally, there was no dishwashing liquid provided, and we were surprised to find that basic comple... read more
Business response:
Dear Guest, Thank you for your feedback. We apologize for the discomfort and inconvenience you experienced during your stay. We will share your feedback with our team and hope to have the opportunity to welcome you back in the future, so we can provide you with the exemplary experience you rightfully deserve. Sincerely, Hotel Management
So to start i was under a stair well, AND the people in the room above me were stomping around LOUDLY until after 1 am every single night. The grill they are supposed to have on site weren't out i guess? And no one was going to bring them out. EVERY dryer was out of order but the washers weren't which me and multiple other guests made the mistake of washing our clothes and there not being a dryer. The front desk lady not sure which one it was has an attitude for no reason. The knobs on the oven don't have marks on them so yo... read more
Business response:
Dear Guest, Thank you for your feedback. We apologize for the multiple issues you encountered during your stay, and we regret that you had an unsatisfactory experience with the front desk. These are not the standards we aim for, and your comments will be shared with our team to address these areas of concern. We appreciate you bringing this to our attention and hope to provide a better experience in the future. Sincerely, Hotel Management
Great Staff, Suboptimal Facilities and Cleanliness Staff was always friendly and responsive. Hotel was fairly priced, given all factors. Pros: a)Staff friendly, helpful, and responsive. b)Vending machines well stocked. c)Bed comfortable. d)Parking generally available and close to the main entrance. e)Fairly priced (was a bargain). Cons: a)Room generally not well-cleaned, especially stove and kitchen area. b)Bad smell in room (lobby smelled good, room did not). c)Refrigerator extremely noisy, had to be turned off to sleep, wh... read more
Business response:
Dear Guest, Thank you for taking the time to provide your detailed feedback. We sincerely appreciate both your positive comments and constructive suggestions. We are pleased to hear that our staff left a favorable impression and that you found value in your stay. Additionally, we extend our apologies for the issues you encountered during your visit, and we are grateful for your bringing them to our attention. We will address these concerns with our team to enhance the overall guest experience. Your insights are invaluable in... read more
The person at the front desk gave some lady that knew my name and room number a room key!
Business response:
Dear Guest, Thank you for your feedback. We are truly sorry to learn about your unfavorable experience. The comfort and privacy of our guests are of utmost importance to us, and we sincerely apologize for any inconvenience you encountered. We are dedicated to addressing these concerns promptly and ensuring that every guest receives the highest standard of service and care. We value your input and appreciate you bringing this matter to our attention.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Omaha - West
How is Extended Stay America - Omaha - West rated?
Extended Stay America - Omaha - West has a 3.2 star rating with 1,149 reviews.
When is Extended Stay America - Omaha - West open?
Extended Stay America - Omaha - West is open now. It will close tomorrow at 12:00 a.m.