This profile has been claimed by the business owner or representative.
Extended Stay America - Omaha - West
- Hotels
- Omaha, NE
About this business
Location details
9006 Burt St. NW, Omaha, NE, 68114, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
I didn't stay there, disgusted with expedia and the hotel for the blatant misconduct and poor business ethic
Business response:
Dear Travis, We strive to create an exceptional, memorable stay for each guest, so please accept our apologies that this was not your experience. Although this is not a normal occurrence, we completely understand your frustrations regarding the situation. We are grateful that you have brought these specific concerns to our attention as we continually grow and improve from our guest feedback. Once again, we apologize for the inconvenience caused, and we hope that you will allow us the opportunity to regain your trust and prov... read more
Someone was doing drugs a few doors down from. As a result the entire hallway was covered in smoke from what police believed to be crystal meth.
Business response:
Dear Ismail, Thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to ensure this is adequately addressed.Sincerely,Hotel Management
Someone fell asleep cooking causing everyone to have to leave out in the middle of the night. Done if the washer and dryers are broken. Microwave rusting out, refrigerator was dirty there was still a garbage can with rotten food in it, the first room they sent me to, and the ruined smelled of it.
Business response:
Dear Ismail, Thank you for reviewing our hotel. We completely understand how these events you experienced detracted from your stay and made it less relaxing and seamless. Our goal is to create exceptional and memorable experiences for every guest, so we sincerely apologize that we fell short in your case. Your feedback is essential to us, and we appreciate you bringing these concerns to our attention. We will address them appropriately with our team. We thank you for your patience and understanding. Your satisfaction is our ... read more
I asked staff about the sink being blocked up after my first night for 4 days,bl but no one came to check it out . It is still backed up going on day 4, and the water has turned black. It also stinks really bad.
Business response:
Dear Ismail, Thank you for bringing this to our attention. We take these matters very seriously and will ensure this is properly addressed.Sincerely,Hotel Management
Zero stars if i could I got to the hotel.. i already paid for the room and since i got here at 1 am they denied me stay.
Business response:
Dear Thea, Thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to ensure this is adequately addressed.Sincerely,Hotel Management
The television in the room worked, but the picture was very dark. I asked to switch rooms just a few minutes after checking in, but was not permitted to change rooms. There were no hangers in the room, it was dirty, and I saw several bugs in the room. The toilet seat was up and had what looked like urine on the seat. Overall it was a very unpleasant experience
Business response:
Dear Mary, Thank you for the feedback. We acknowledge the concerns raised regarding your recent stay at our hotel. We sincerely apologize for any disappointment caused, as it is never our intention to fall short of our guests' expectations. Please be assured that we are committed to addressing these issues and taking appropriate measures to ensure an enhanced experience for all our guests. Should your future travel plans bring you back to the city, we hope for the opportunity to provide an improved stay.Sincerely,Hotel Manag... read more
Frequently asked questions about Extended Stay America - Omaha - West
How is Extended Stay America - Omaha - West rated?
Extended Stay America - Omaha - West has a 3.2 star rating with 1,162 reviews.
When is Extended Stay America - Omaha - West open?
Extended Stay America - Omaha - West is open now. It will close tomorrow at 12:00 a.m.