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Extended Stay America - Omaha - West
- Hotels
- Omaha, NE
About this business
Location details
9006 Burt St. NW, Omaha, NE, 68114, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Room was not clean. Crumbs on counter. Drink rings on nightstand. Hair in tub.
Business response:
Dear Adrianna, Thank you for choosing to stay with us during your recent visit to our area. We understand that the cleanliness of our accommodations plays a vital role in creating a pleasant stay for our guests, and we apologize for any inconvenience you may have experienced. We have shared your feedback with our housekeeping team, and we are working to ensure that our guests have the best possible experience when they stay with us in the future. Sincerely,Hotel Management
The clerk was not friendly at all
Business response:
Dear Sherwyn, Thank you for taking the time to tell us about your visit. We always want to exceed our guests' expectations; therefore, we are disappointed this was not your experience. Our front desk team is always here to assist you. We will discuss this to find out what went wrong and ensure this is not repeated. Considering this a rare incident, we hope you will give us another opportunity to welcome you for the exceptional stay you deserve.Sincerely,Hotel Management
Awful management The front desk, assistant manager, was so rude. I had accidentally forgot to change my occupancy on my reservation from the default of 2 to 1 and she would not assist me in checking in because of this. I advised her that i was here for business and there was no one staying with me. She laughed and said "Well thats too bad for you" and referred me to customer service for Hotels.com. when i was able to get a hold of someone...she was calling someone on her phone and making negative comments, so I canceled and ... read more
Business response:
Dear Denise, Thank you for taking the time to leave a review; we appreciate your feedback. Please accept our apologies for the lack of attentiveness you encountered at our front desk. We know a first impression is essential, and what you experience is not typical. Should your travels bring you back to the city for your business, we would welcome the opportunity to have you stay with us again and receive a much warmer welcome along with our outstanding hospitality.Sincerely,Hotel Management
I was denied entrance into the room that I booked and paid for on line with Expedia and then they counter attrndayyytyť
Business response:
Dear Nichole, Thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to ensure this is adequately addressed.Sincerely,Hotel Management
Assistant manager Robbie and Manager Jamie were completely disrespectful. COCKROACHES, BLOOD stains, and abnormal stains were in our room !!! We went to complain after noticing these things the third night. All they offered was another room! They did NOT refund the nights we did NOT stay there and much less a compensation for the problem. I told them that I could report them to the health department and they banned me for telling them I was going report them to the health department. They said that was a threat !?! If your h... read more
Business response:
Dear joshyv279, Thank you for taking the time to write a review of your stay. We take these matters very seriously and appreciate you bringing this to our attention. We hope to have the opportunity to provide you with a better stay in the future.Sincerely,Hotel Management
Kinda dumb everyone has to check in at same.time so were some bugs in rooms
Business response:
Dear Paul, Thank you for taking the time to share your feedback following your recent stay with us. We sincerely apologize for the inconvenience caused by the issues that may have affected your stay. Your feedback is invaluable, and we will take proactive steps to address your concerns and enhance our services. We hope you will allow us to make it up to you on a future visit.Sincerely,Hotel Management
Place was dirty and smelt so bad when you first walked in and then when you walked in the hallways. They shower was dirty and sounded like you were going to fall through the floor they didn’t have any trash cans in the room
Business response:
DearAlisha, Thank you for choosing to stay with us during your recent visit to our area. We understand that the cleanliness of our accommodations plays a vital role in creating a pleasant stay for our guests, and we apologize for any inconvenience you may have experienced. We have already shared your feedback with our housekeeping team, and we are working to ensure that our guests have the best possible experience when they stay with us in the future. Sincerely,Hotel Management
They refused for me to check in and now are refusing to give me a discount
Business response:
Dear Dorothy, Thank you for taking the time to write a review of your stay. We take these matters very seriously and appreciate you bringing this to our attention. We hope to have the opportunity to provide you with a better stay in the future.Sincerely,Hotel Management
There was bed bugs and the whole kitchen was out dated and there was trash already under the sink before we stay and front desk said I had to take it out and I ask for more pillows they said they didn’t have any extra
Business response:
Dear Guest, Thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to ensure this is adequately addressed.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Omaha - West
How is Extended Stay America - Omaha - West rated?
Extended Stay America - Omaha - West has a 3.2 star rating with 1,162 reviews.
When is Extended Stay America - Omaha - West open?
Extended Stay America - Omaha - West is open now. It will close tomorrow at 12:00 a.m.