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Extended Stay America - Omaha - West
- Hotels
- Omaha, NE
About this business
Location details
9006 Burt St. NW, Omaha, NE, 68114, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
I couldn’t check-in
Business response:
Dear Guest, We regret that you were unable to complete your arrival as planned, and we understand how disappointing and inconvenient that can be. A smooth and timely arrival is an important part of any stay, and when this does not occur, it can understandably cause frustration. Your feedback has been shared with the appropriate team. We appreciate you bringing this matter to our attention and hope you might consider allowing us another opportunity to provide a more seamless and welcoming experience in the future. Sincerely, ... read more
They made me leave work to check in
Business response:
Dear Guest, We understand how disruptive it can be when check-in timing interferes with other commitments, and we regret any inconvenience this caused. Ensuring a smooth and flexible arrival process is important, and we recognize how delays or scheduling challenges can affect overall satisfaction. Your feedback is valuable and will be shared to help improve coordination and communication for future guests. We appreciate you taking the time to express your perspective and hope that future visits allow for a more convenient an... read more
The kitchen wasn’t fully with dishes and no pots and pans
No hair dryer, no streaming service just cable not even the option for it, room does not seem to be cleaned as I found a empty orange juice bottle when I went to plug in my charger. Counters and sink as well as microwave seemed to be have wiped drag, I had to Wash sink before using it. Butter was left in the refrigerator so how can that been cleaned. Iordered food from GrubHub on the app it has the option to deliver to my room. Food was left at the front desk, no one was there when I went out there to pick it up anyone could... read more
Business response:
Dear Guest, Thank you for taking the time to share such detailed feedback. We sincerely regret the frustration you experienced during your visit and apologize for the inconvenience this caused. It’s disappointing to hear that the accommodation conditions, in-room amenities, and communication regarding deliveries did not meet expectations, especially given the importance of consistency. While some features are provided upon request due to space and inventory considerations, we understand how this may have felt unclear and inc... read more
The bathroom and the floors were dirty and the room had a weird smell to it. The grab and go breakfast was a joke.
Business response:
Dear Guest, Thank you for taking the time to share your feedback. We regret that your stay did not provide the level of comfort you anticipated. A welcoming atmosphere and a positive start to the morning, including the grab-and-go breakfast, are important parts of the overall experience. It is disappointing to learn that these elements did not meet expectations during your visit. Your observations have been noted and will be shared to support continued attention to upkeep and guest offerings. We appreciate you bringing these... read more
I’ve stayed in plenty of hotels over the years, but this was hands-down one of the most disappointing experiences I’ve had. After driving seven hours from Denver, exhausted and just wanting to check in and sleep, I was turned away because their own equipment couldn’t scan my ID. My ID is perfectly valid, yet because their scanner wasn’t working properly, they refused to check me in. No workaround, no effort, no common sense. Just “we can’t help you.” It was late, I was exhausted, and instead of staying at the hotel I had alr... read more
Business response:
Dear Guest, We understand how tiring it can be to arrive after a long journey and how important a smooth check-in is to start a visit comfortably. Your detailed feedback provides valuable insight into what travelers appreciate and helps highlight ways to enhance convenience and overall experience. We are grateful you took the time to share your perspective, as it supports ongoing efforts to make every visit as seamless and enjoyable as possible. Kindly allow us some time to look into this; your patience and understanding are... read more
The one thing I would expect when I pay for a room with a kitchen is to have it basically stocked with essentials like plates, cooking pots and pans, cutlery, ect., having to piecemeal it through the front desk made me wish I would have called first and found a place that provided that. I would have paid a little more and be held accountable for those items in the room rather than try to find them elsewhere.
Business response:
Dear Guest, We appreciate your feedback regarding the in-room kitchen and understand how having essentials readily available can make a stay much more convenient. At Extended Stay America, kitchenware is kept at the front desk to ensure cleanliness, and our team is always happy to deliver items to your suite upon request. Your observations are valuable and help us improve the guest experience. We hope to welcome you back for a stay that feels fully equipped, comfortable, and seamless from start to finish. Sincerely, Hotel Ma... read more
Floor was not swept or moped. Under bed had trash
Business response:
Dear Guest, Thank you for sharing your feedback. We appreciate you taking the time to let us know about your experience. We regret that the cleanliness of your room did not meet expectations and truly apologize for the inconvenience this caused. Your comments have been shared with our housekeeping team to ensure closer attention to detail moving forward. We value your input and hope to have the opportunity to provide you with a more pleasant and seamless stay in the future. Sincerely, Hotel Management
It was nit comfortable
Business response:
Dear Guest, Thank you for taking the time to share your thoughts. We are sorry to learn that your visit did not provide the level of comfort you expected. Guest satisfaction is very important to us, and your feedback helps us identify areas where we can improve. We will share your comments with our team to ensure a more pleasant experience for future stays. We appreciate your input and hope to better serve you in the future. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Omaha - West
How is Extended Stay America - Omaha - West rated?
Extended Stay America - Omaha - West has a 3.2 star rating with 1,222 reviews.
When is Extended Stay America - Omaha - West open?
Extended Stay America - Omaha - West is open now. It will close tomorrow at 12:00 a.m.