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Extended Stay America - Omaha - West
- Hotels
- Omaha, NE
About this business
Location details
9006 Burt St. NW, Omaha, NE, 68114, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
It was absolutely horrible. The assistant manager is very rude creepy and treats humans like crap. She was always finding a reason to come knock on our door. She tried kicking out my dog for good.
Business response:
Dear Guest, Thank you for taking the time to provide your feedback, and we sincerely apologize for the negative experience you had during your stay. We are deeply concerned by your comments about the behavior of one of our associates. This is not the level of service we aim to provide, and we take your concerns seriously. Our goal is always to ensure that all our guests and their pets feel comfortable and welcome. Your feedback is invaluable, and we will be addressing these issues internally to ensure that this kind of exper... read more
The manager Ronnie made our check in absolutely awful, she was INCREDIBLY unprofessional and rude. My partner couldn’t find his ID and refused to check us in after we had traveled in from California. I’ve never heard of that, my name was on the reservation and I was paying. We finally found his ID and came back in her shift ended while I was trying to check in and the new person on shift checked us in while doing so she called TWICE and slandered us, he even told us it was her talking rudely. The next day she came to our roo... read more
Business response:
Dear Mackenzie,First of all, we apologize for the behavior of our associate and thank you for informing us of this incident. We strive to provide outstanding services to our guests; therefore, we truly regret that this was not your experience. We are also sorry that you were disappointed with the charges associated with pets. Please know the details of the fees are posted on our website so guests can have this information before booking with us. We understand your frustration and are grateful for your patience. We will addre... read more
Worth the discounted price, I think Was asked repeatedly by staff about what room I was going to. I had people pounding on my door for no reason, weird hand prints on the door that seemed like someone was looking through my peephole. The appliances were very dated and the Tv was microscopic for a suite that big. Granted, it wa only fifty bucks a night so I had low expectations so I guess worth the price? Oh, bring your own ice- they don’t have an ice machine.
Business response:
Dear TIMOTHY, Please accept our apologies for your disappointment during your stay. Providing an exceptional experience to every one of our guests is always our top priority; however, we are genuinely sorry to learn that we could not make that happen for you. Please be assured that we are committed to addressing these issues and taking appropriate measures to ensure an enhanced experience for all our guests. Should your future travel plans bring you back to the city, we hope for the opportunity to provide an improved stay.Si... read more
Nothing honestly
Business response:
Dear Ismail, We appreciate your feedback and sincerely apologize for any concerns during your stay. Our goal is to ensure all our guests have a positive experience. Thank you for choosing us, and we hope to welcome you back soon.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Omaha - West
How is Extended Stay America - Omaha - West rated?
Extended Stay America - Omaha - West has a 3.2 star rating with 1,162 reviews.
When is Extended Stay America - Omaha - West open?
Extended Stay America - Omaha - West is open now. It will close tomorrow at 12:00 a.m.