Extended Stay America - Orange County - Anaheim Convention Center

Business response:

Dear Guest, Thank you for your feedback. We are pleased to know that the nearby transit option added convenience to your visit. We also appreciate your candid rating and apologize if any aspect of your stay did not meet expectations. Guest insights are important to us as we continue working toward enhancing the overall experience. We hope you’ll consider returning in the future so we may provide a more comfortable and enjoyable stay. Sincerely, Hotel Management 

Business response:

Dear Guest, It’s wonderful to hear how much you appreciated Julie’s hospitality during your visit. She will be thrilled to know her efforts made such a difference. We’re glad your overall experience at Extended Stay America was a pleasant one and that you’d feel confident recommending us. Feedback like yours encourages us to keep doing our best every day. We hope to welcome you back on your next trip. Sincerely, Hotel Management 

Business response:

Dear Adrian, Thank you for taking the time to share your feedback. We sincerely apologize for any confusion regarding the offerings during your visit. We understand the importance of clear communication and regret that the expectations set did not match your experience. Your concerns have been noted and shared with the appropriate teams to ensure greater accuracy in the future. We appreciate your understanding and hope to welcome you back for a more satisfactory stay. Sincerely, Hotel Management 

Business response:

Dear Guest, Thank you for sharing your feedback. We are glad you chose to stay with us and appreciate your honest input. We apologize for any disturbances that may have affected your comfort, and we regret that the morning offering did not meet your expectations. Your observations are valuable as we work to enhance the experience for all guests. We hope to welcome you back and provide a more satisfying visit in the future. Sincerely, Hotel Management