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Extended Stay America - Orange County - Huntington Beach
- Hotels
- Huntington Beach, CA
About this business
Location details
5050 Skylab West Cir., Huntington Beach, CA, 92647, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
This was the dirtiest hotel I've ever stayed in. The floor in the room was sticky so when I went and wiped it up the rack was black from the dirt on the floor and loaded with black hair. Everything in the room at black hair on it the countertops have not been wiped off it was just so dirty the hallway and the elevators were also dirty. The breakfast they offered was a few envelopes of oatmeal and coffee and hot chocolate. Not much of a breakfast
Business response:
Dear Linda, Thank you for being our guest. We always prioritize providing amazing hospitality; therefore, we regret this was not your experience and that you found cleanliness issues in your suite and common area. Please let us discuss this with the housekeeping team and ensure this act is taken seriously. Our front desk team is always there to help you. Also, we are sorry for the breakfast choices not meeting your liking and shared with the concerned individuals for further improvement. Once again, we apologize for your exp... read more
Close-ish to surfing, easy parking, larger fridge. Air conditioner was noisy, lots of marks on wall and furniture, have to ask for silverware and plates.
Business response:
Dear Fiona, Thank you very much for your candid review of your recent stay at our hotel. Your feedback is valuable to us as we strive to improve every visit. Therefore, we apologize for your disappointment with our maintenance, cleanliness, and amenities not meeting your expectations. We aim to provide the best service, clean suites, and well-maintained accommodations. Therefore, we regret this is not what you experienced. We will address the issues and ensure this is not repeated. We hope you will allow us another opportuni... read more
Staff was nice but both stair hallways were filled with dog urine. Smelled horrible in both locations. Hotel is decently clean but nothing special, not horrible.
Business response:
Dear April, On behalf of our team, we appreciate your positive comments on our staff. However, we are disappointed that we did not provide you with the flawless experience you deserve, and we sincerely apologize. We have discussed these concerns with our concerned department and will use them to improve our guest experience. We hope you will revisit us and allow us to provide you with a more seamless stay.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Orange County - Huntington Beach
How is Extended Stay America - Orange County - Huntington Beach rated?
Extended Stay America - Orange County - Huntington Beach has a 4.2 star rating with 1,291 reviews.
When is Extended Stay America - Orange County - Huntington Beach open?
Extended Stay America - Orange County - Huntington Beach is open now. It will close tomorrow at 12:00 a.m.