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Extended Stay America - Orange County - Huntington Beach
- Hotels
- Huntington Beach, CA
About this business
Location details
5050 Skylab West Cir., Huntington Beach, CA, 92647, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Staff was nice but both stair hallways were filled with dog urine. Smelled horrible in both locations. Hotel is decently clean but nothing special, not horrible.
Business response:
Dear April, On behalf of our team, we appreciate your positive comments on our staff. However, we are disappointed that we did not provide you with the flawless experience you deserve, and we sincerely apologize. We have discussed these concerns with our concerned department and will use them to improve our guest experience. We hope you will revisit us and allow us to provide you with a more seamless stay.Sincerely,Hotel Management
Easy check in enough parking space
Staff was nice & helpful.
Business response:
Dear Alvin, We are flattered by your generous review of Extended Stay America. Thank you for posting such kind comments about our staff. We make every effort to provide service above and beyond your expectations, so we are pleased to see that you loved everything about your stay. We look forward to sharing your comments with our team. Thank you again for including us in your travel plans. It will be our pleasure to welcome you back anytime you visit our area. Sincerely,Hotel Management
I think there may have been a leak under the kitchenette flooring - it was stained when I arrived, so I requested a rag to clean it up (understaffed for cleaning in the late evening), but it started to appear again a day later. The dirt that came up off the floor though, was enough for me to question the cleanliness of the bathroom floor and carpet. Staff was very friendly though.
Business response:
Dear ROXANNE, Thank you for choosing us. We are sorry for your experience on arrival. Please allow us to review our process and discuss it with our housekeeping team, and in the meantime, you can connect with our hotel desk for further assistance. We appreciate your business and hope you will consider giving us another try, and we are confident you will see a significant improvement. Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Orange County - Huntington Beach
How is Extended Stay America - Orange County - Huntington Beach rated?
Extended Stay America - Orange County - Huntington Beach has a 4.2 star rating with 1,325 reviews.
When is Extended Stay America - Orange County - Huntington Beach open?
Extended Stay America - Orange County - Huntington Beach is open now. It will close tomorrow at 12:00 a.m.