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Extended Stay America - Orange County - Irvine Spectrum
- Other
- Irvine, CA
About this business
Location details
30 Technology Dr., Irvine, CA, 92618, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The person at the front desk did her best under the unfortunate circumstance of limited cleaning staff. As a result, I waited up to 20 minutes to get checked in. I did receive a little bit of a discount for the inconvenience but that did not make up for me being late to a wedding. Possibly this was a random situation. Also, the shower curtain did not stop water from pouring onto the bathroom floor. This hotel is not on my list for future stays.
Business response:
Dear Bernadette, Thank you for your feedback. We apologize for the inconvenience you experienced during your stay, including the delay at check-in and the shower curtain issue. We are addressing these matters to improve our service efficiency and guest experience. We value your input and hope to welcome you back for a better experience.Sincerely,Hotel Management
If a hotel charges for smoking in the rooms, then why assign that same room to another guest without properly airing it out or trying to mask the odor? Our first room smelled so strongly of cigarettes we could smell it 3 rooms away - we got a new room with a dirty floor and had to ask for it to be cleaned. The breakfast wasn’t much at all, but fine if you like pastries and coffee. The staff were nice and helpful but the hotel processes left us feeling uncomfortable.
Business response:
Dear Michelle, Thank you for sharing your feedback with us. We're glad to read that our staff were accommodating during your stay. However, we apologize for the inconvenience caused by the smoking odor in your initial room and the cleanliness issue in the replacement room. This falls short of our usual standards, and we appreciate you bringing it to our attention. We are reviewing our room assignment and cleaning processes to ensure such issues are addressed promptly. Regarding breakfast, we're taking your feedback into cons... read more
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Good
Business response:
Dear Walkirys, Thank you for your positive feedback! We're delighted to hear you had a good experience at our hotel. Providing exceptional service and comfort to our guests is our goal, and we appreciate your recognition. Your satisfaction is important to us, and we look forward to welcoming you back to Extended Stay America for another enjoyable stay.Sincerely, Hotel Management
Good
It's a little old, but it is nice. Thanks for all!
Business response:
Dear Ricardo, Thank you for your positive feedback. We appreciate your understanding regarding the age of our facilities. We continuously strive to maintain a comfortable and pleasant environment for our guests. Your satisfaction is important to us, and we value your comments. We look forward to welcoming you back to Extended Stay America and ensuring your next stay is equally enjoyable.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Orange County - Irvine Spectrum
How is Extended Stay America - Orange County - Irvine Spectrum rated?
Extended Stay America - Orange County - Irvine Spectrum has a 3.3 star rating with 4,635 reviews.
When is Extended Stay America - Orange County - Irvine Spectrum open?
Extended Stay America - Orange County - Irvine Spectrum is open now. It will close tomorrow at 12:00 a.m.