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Extended Stay America - Orange County - John Wayne Airport
- Hotels
- Newport Beach, CA
About this business
Location details
4881 Birch St., Newport Beach, CA, 92660, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
I like the kitchen, our “smoke free room” smelled like cigarettes a lot ! The smoke detector was removed by whoever stayed there before us. The carpet was dirty and the kitchen floor. The bed cover came off the bed and there was so many stays on the protective bed cover ! One even looked like blood it was disgusting ! The staff was ok one lady was kinda rude you could tell they didn’t care about anything
Business response:
Dear Liz, thank you for sharing your experience. Your feedback is very important to us, as it will assist us in improving our guest experience. We will take the necessary steps to ensure this does not occur in the future. Sincerely, Hotel Management
This was a really disappointing hotel. The hotel is dirty and is in need of sprucing up. The rooms are dark and dismal. The bedding was stained. If you don't stay 4 or more nights they don't clean. Well with hardwood floors you can imagine the dirt, hair and crumbs. There is no breakfast. They hand out two dry granola bars or packaged muffins to each guest with coffee sitting in the lobby.
Business response:
Thank you very much for staying at our hotel. We failed you in the most basic of ways by not providing a clean and comfortable guest room and for that, we are very sorry. Be assured we take the cleanliness of your suite and the entire hotel very seriously. Remedial steps within our housekeeping department are underway to ensure this does not happen again. We truly hope this unfortunate situation will not prevent you from staying with us again. Sincerely, Hotel Management
The advertising showed a pool which they did not have. They do not clean rooms unless you are staying longer than a week, they only offer clean towels. The General Manager, Yesenia Garcia, is rude and lacking in professionalism. The nicest people there are the cleaning staff. Will not go back there again; will be contacting their corporate office to complain.
Business response:
Dear Valued Guest, Thank you for taking the time to write a review. We take guest feedback seriously, as it allows us to continue to improve our guest experience. We appreciate your review and will be taking the necessary steps to ensure the issues you described do not occur. Sincerely, Hotel Management
Lobby was dirty. Staff unfriendly and unwelcoming. No lobby to sit in. What they called a breakfast was a joke.
Business response:
On behalf of our team, please accept our sincerest apologies for the service and cleanliness issues you encountered. We do not take cleanliness issues lightly, as we firmly believe this is priority #1 in the hospitality industry. We are working with our housekeeping as well as with our front desk team to make sure that we deliver a superb stay every time. Again, we apologize, and we hope you will stay with us again so we can have a chance to provide you with the flawless visit you deserve. Sincerely, Hotel Management
The room was not ready it wasn’t clean. Maid never showed up to work.. and I checked in late.. no excuse for that
Business response:
Thank you for taking the time to give us your feedback regarding your recent stay. The conditions you describe in your room are unacceptable, and we should have done a better job of preparing your room prior to your arrival. We have addressed this with our staff, and we are confident this will not be repeated. We hope you will give us a second chance to deliver the type of experience you should always expect from our hotel. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Orange County - John Wayne Airport
How is Extended Stay America - Orange County - John Wayne Airport rated?
Extended Stay America - Orange County - John Wayne Airport has a 3.2 star rating with 3,046 reviews.
When is Extended Stay America - Orange County - John Wayne Airport open?
Extended Stay America - Orange County - John Wayne Airport is open now. It will close tomorrow at 12:00 a.m.