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Extended Stay America - Orange County - John Wayne Airport
- Hotels
- Newport Beach, CA
About this business
Location details
4881 Birch St., Newport Beach, CA, 92660, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
My rant about this place!! I called for foam pillow and said they don’t carry it, I said ok then send me 2 extra pillows. The clerk said “ she has none since other guests had beat me to it already” there’s no apologies and no solution. I needed the pillows for medical reason. They need to upgrade to better cable, can’t even watch local channels. Signal kept getting lost. I mean it’s not like their rate is low. It still cost me $153 to stay the night. They said breakfast is served from 6-930am. The only thing they had was hot... read more
Business response:
It is disappointing to read your comments concerning your stay at our hotel. Please accept our apologies, as we never mean to disappoint our guests in any way, and we definitely failed in this attempt. We assure you that what you experienced is not acceptable, and we will take immediate action to identify why we failed so we can prevent these issues from occurring again. We would like to regain your trust and hope you will give us that opportunity in the future. Sincerely, Hotel Management
Not as nice as I thought Less nice then I thought and I didn’t like how you had a kitchen but nothing was in it.
Business response:
Brittany, thank you for reviewing your stay. We are sorry your visit was not as you expected, and regret you were unaware of our kitchenware policy. Please know, to ensure the cleanliness of kitchenware upon check-in, brand standards require us to make these items available at the front desk, and our team gladly delivers them to your suite. We hope you will consider staying with us again for a much-improved experience the next time your travels bring you this way. Sincerely, Hotel Management
Not a good place. Don’t stay here. I waited all day for clean towels, and was finally told I had to come get them at the desk myself. 11 pm at night. Place is dirty. No coffee 2 out of 4 mornings.
Business response:
Rebecca, we offer our sincere apologies for the cleanliness issues and poor service you received from our associates. We consider your feedback very important, and thus it has been shared with the appropriate teams, and we will take the appropriate steps to prevent these problems from happening again. Please consider staying with us again so we can provide you with a better experience. Sincerely, Hotel Management
This property is awful. It needs a complete renovation. The hallways are stuffy and smelly, the carpets throughout are disgusting. The bed was clean and comfortable but other than that, a complete dump. The staff was very friendly and accommodating. I felt sorry for them that they had to work there.
Business response:
We apologize for falling short of your expectations for a stellar stay. Your feedback with regard to the condition of your room will be discussed when we are in the process of finalizing our renovation plans. So till these plans are formulated our housekeeping and maintenance teams will try their best to keep our facilities clean and well-maintained. Please consider staying with us again so we can provide you with a comfortable experience. Sincerely, Hotel Management
The property was understaffed and completely busy. The hallways smelled of trash, and the “breakfast” was a joke. The staff was amazing they tried their best with what they had.
Business response:
Thank you for being our guest. Although you liked our courteous associates, we are sorry for the cleanliness issue you encountered and that you were unhappy with our grab-and-go breakfast. Your feedback will be shared with our brand leaders to determine new breakfast offerings. Also, we have asked our housekeeping team to be more diligent going forward. It is never our intention to disappoint you in any way, and we hope you will give us a chance to redeem ourselves in the future. Sincerely, Hotel Management
Please update the hallway and room carpets and towels, for the price and location high disappointed in the quality.
Business response:
Thank you for being our guest. We are sorry you were not pleased with the condition of our property which led to less than stellar stay. Your feedback will be used when we are planning necessary updates to our property. We hope the positive aspects of your stay will help you choose us again on your next trip to our area. Sincerely, Hotel Management
I like the kitchen, our “smoke free room” smelled like cigarettes a lot ! The smoke detector was removed by whoever stayed there before us. The carpet was dirty and the kitchen floor. The bed cover came off the bed and there was so many stays on the protective bed cover ! One even looked like blood it was disgusting ! The staff was ok one lady was kinda rude you could tell they didn’t care about anything
Business response:
Dear Liz, thank you for sharing your experience. Your feedback is very important to us, as it will assist us in improving our guest experience. We will take the necessary steps to ensure this does not occur in the future. Sincerely, Hotel Management
This was a really disappointing hotel. The hotel is dirty and is in need of sprucing up. The rooms are dark and dismal. The bedding was stained. If you don't stay 4 or more nights they don't clean. Well with hardwood floors you can imagine the dirt, hair and crumbs. There is no breakfast. They hand out two dry granola bars or packaged muffins to each guest with coffee sitting in the lobby.
Business response:
Thank you very much for staying at our hotel. We failed you in the most basic of ways by not providing a clean and comfortable guest room and for that, we are very sorry. Be assured we take the cleanliness of your suite and the entire hotel very seriously. Remedial steps within our housekeeping department are underway to ensure this does not happen again. We truly hope this unfortunate situation will not prevent you from staying with us again. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Orange County - John Wayne Airport
How is Extended Stay America - Orange County - John Wayne Airport rated?
Extended Stay America - Orange County - John Wayne Airport has a 3.1 star rating with 2,897 reviews.
When is Extended Stay America - Orange County - John Wayne Airport open?
Extended Stay America - Orange County - John Wayne Airport is open now. It will close tomorrow at 12:00 a.m.