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Extended Stay America - Orange County - John Wayne Airport
- Hotels
- Newport Beach, CA
About this business
Location details
4881 Birch St., Newport Beach, CA, 92660, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The room was tiny, it had a cigarette smell. Neither kettle nor coffee machine, neither garbage grinder nor dishwashing machine. When we asked for plates, cups, pans, forks, spoons, etc. we got a plastic box with 4 plates, 4 soup cups, 2 plastic cups, one weak knife, 2 spoons, 2 forks, 1 frypan, and 1 pot, both without a cap. I was forced to ask for mugs and got 4 small ones. Asking for additional towels I've been reminded that we got 4 already and "don't forget to return them all". No everyday room cleaning, just once per w... read more
Business response:
Eugene, thank you for staying at our hotel. We are very sorry for the disappointment you had with our hotel policies and regret the housekeeping issues you encountered in your room. Our housekeeping staff takes pride in what they do daily and we also have processes in place to double-check each room prior to occupancy by the next guest. We fell short in our processes and are reviewing them so that this does not happen again. Also, your feedback regarding the breakfast offerings will be shared with our brand leaders to determ... read more
Horrible stay Horrible stay! Customer service was awful there were no toiletries. The sheets were dirty and they would not replace them. No fresh towels. No breakfast as advertised. So upset we wasted money staying here.
Business response:
Thank you for staying with us. We apologize for the housekeeping issue you encountered and regret the inconvenience it caused. Your concerns will be shared with the appropriate team to ensure a better experience going forward. Please note, towels and toiletries are available at the front desk and are complimentary. We will remind our staff to communicate this more clearly going ahead. We are also sorry our breakfast offerings were not of your liking. Thank you again, and we hope you will consider giving us a second chance th... read more
cigarette smell! whole room smelled like cigarette. management needs to be more strict about cleaning the rooms better!!!!
Business response:
Thank you for choosing to stay with us and for sharing your experience. We are sorry for the smoke odor you encountered in your room. We have informed appropriate teams, and remedial steps will be taken accordingly. We hope to have another opportunity to serve you again in the future. Sincerely, Hotel Management
Get a Generator! It wouldn't have been so bad except that the first night of our two night stay had NO POWER! Nothing. This place does not have a generator and offered no compensation for the fact that we could not use any of the amenities in the dark.
Business response:
Thank you for taking the time to provide us with your feedback. We are sorry for the unexpected power outage during your stay and would like to offer our apologies for the inconvenience this caused. We value your feedback and hope this incident does not keep you from choosing us again on your next visit to our area. Sincerely, Hotel Management
Super dirty and smelly. Breakfast was decaf powder instant coffee (no regular coffee), tea or just plain hot water. If you want drinking water, they’ll be happy to sell it to you. Kitchen comes completely empty and fridge is dirty. Walked on the carpet in the room and feet were completely black from dirt after few minutes. Left after the second day because of the smell and dirtiness. Stay at the nearby Atrium hotel for less and much, much better facilities and services
Business response:
Thank you for taking the time to review your experience and letting us know how we can improve. We are sorry for the disappointing stay and for the odor and cleanliness issues you experienced. We have our appropriate team doing a full inspection of all our suites as a precaution, and we have relayed your comments with the team. We also regret our grab-and-go breakfast offerings were not of your liking. We hope you will give us a second chance to deliver the type of experience you should always expect from our hotel. Sincerel... read more
Upgrade your service One of the worst extended stay hotels. Bathroom faucet drip no one fixed Refrigerator clicking noise Staff never repaired Concierge needs more help Outdated hotel Always out of coffee in am
Business response:
Gloria,thank you for your review. We are sorry for the issues in your suite and the inconvenience it caused. Your feedback will be shared with the maintenance team for review and action. We will share your feedback with appropriate individuals in our organization as we begin formulating plans for future updates. We value your comments and hope to have another chance to redeem ourselves. Sincerely, Hotel Management
Clean room! Very convenient location! The room as nice!
Business response:
Thank you for your feedback. We are glad you had a pleasant stay in your room and that you found our location to be convenient for your needs. It was a pleasure serving you, and we hope to see you again soon. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Orange County - John Wayne Airport
How is Extended Stay America - Orange County - John Wayne Airport rated?
Extended Stay America - Orange County - John Wayne Airport has a 3.2 star rating with 3,046 reviews.
When is Extended Stay America - Orange County - John Wayne Airport open?
Extended Stay America - Orange County - John Wayne Airport is open now. It will close tomorrow at 12:00 a.m.