Extended Stay America - Orange County - Katella Ave.

Business response:

Dear Raul, Thank you for your wonderful feedback! We’re thrilled to hear that you had an amazing stay with us. Our team works hard to ensure a positive experience for all our guests, and it’s great to know that we succeeded in making your stay enjoyable. If you have any suggestions for further improvement or additional feedback, please feel free to share. We look forward to welcoming you back to Extended stay America in the future. Sincerely,Hotel Management 

Business response:

Dear Ever, Thank you for your feedback. We’re sorry to hear that your stay did not meet your expectations. We acknowledge the need for updates and will work on improving the cleanliness and odors in the hallways and lobby. Your comments help us to address these issues more effectively. We appreciate your input and hope to have the opportunity to provide a more pleasant experience in the future. Sincerely,Hotel Management 

Business response:

Dear Judith, Thank you for your feedback. We are pleased to hear that you found our staff wonderful. However, we acknowledge that the property is showing its age and are committed to addressing these concerns to enhance our guest experience. We appreciate your input and hope to welcome you back for a better stay.Sincerely,Hotel Management