This profile has been claimed by the business owner or representative.
Extended Stay America - Orange County - Katella Ave.
- Hotels
- Orange, CA
About this business
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.
Location details
1635 W. Katella Ave., Orange, CA, 92867, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
It was amazing... stayed 1 block from the Honda center... went to the Alan Jackson concert...
Business response:
Dear William, we are delighted to have exceeded your expectations. We believe our excellent accommodations and convenient location make us a great choice when visiting the city. It was our pleasure accommodating you. We hope you will make extended Stay America your home away from home whenever your travels bring you to our area.Sincerely,Hotel Management
One night stay I was in town to see a concert and the hotel was next door to the venue. The staff was friendly and the room was perfect for a one night stay.
Business response:
Dear Raul, thank you for choosing to stay at Extended Stay America during your recent visit to the city. We are delighted to read you had an enjoyable, comfortable stay and our location close to your concert venue was perfect for your needs. We appreciate you being our guest and look forward to welcoming you back!Sincerely,Hotel Management
The hotel was convenient and looked nice from the outside. The staff was friendly and pleasant. Our room itself was nice and we loved that there was full refrigerator and freezer. What we did not like was when we arrived our room was not quite ready (which was fine) but the two chairs we sat and waited on each had a bar in the middle that was very uncomfortable to sit on. The hallway upstairs (2nd floor) was dark and smelly. Our first morning the hallway was filled with items from the room across the hall as it was being ren... read more
Some Improvement Needed The service was good, desk staff friendly. The hotel is a little run down and could use some updating, particularly the furniture in the lobby area and the room carpets. Overall my stay was alright, and the room appeared clean, however there was a pile of change left on the desk beside the TV which made me wonder about the cleaning staffs attention to detail and actual cleanliness of the room. It left me feeling just a little uneasy about it.
Business response:
Dear Guest, thank you for providing feedback regarding your recent stay with us. We are pleased you enjoyed most aspects of our hotel. However, our goal is to exceed our guests' expectations. Therefore, we want to extend our apologies for not doing so in the areas you outlined. Your comments will be shared with our team and used as an opportunity to improve our guest experience. We look forward to another chance to regain your complete trust. We wish you all the best with your travels.Sincerely,Hotel Management
The staff was extremely friendly
Business response:
Dear Arlene, thank you for choosing Extended Stay America for your recent accommodations. We appreciate you mentioning our friendly, helpful staff. We pride ourselves on 100% guest satisfaction, so we are thrilled this was your experience. Your compliments will be shared with the team to let them know their efforts were noticed. We appreciate you being our guest and hope to welcome you back soon!Sincerely,Hotel Management
This hotel was dingy and dirty. My room had a funny smell to it and I had to leave my windows open throughout my stay. I was short or towels, the bath faucet leaked and the furniture was beat up. The vending machine downstairs was also out of service
Business response:
Dear Michael, we apologize for the concerns you experienced during your stay. We work hard to provide a clean and comfortable environment; therefore, we regret that this issue compromised your experience. We will follow up on your concerns to ensure we are well poised to serve you better during your next stay. We have also shared your feedback with our maintenance team to work on the abovementioned issue immediately. Thank you again for your feedback.Sincerely,Hotel Management
Would stay again I attended a concert at the Honda Center and stayed over night to not have to drive back to San Diego. The hotel is super close to the venue and you can walk there. Super convenient. The hotel itself was worth the price. The room itself is a little dated but was clean and the bed was comfortable. The staff was really friendly and helpful.
It was ok. False advertising free breakfast. It was grab and go. One type muffin or granola bar. Only coffee. No juice or milk. Not even bagels or toaster. Should be more specific when they advertise breakfast. No housekeeping unless you stay a week. Had to go to front desk for sheets and towels.
Business response:
Dear Guest, thank you for staying with us at Extended Stay America. Although we are glad you had a good stay, we have shared the feedback about our breakfast with our Brand Leaders to assist them when determining new breakfast offerings for future implementation. We appreciate your business and hope to host you on your next visit to our area. Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Orange County - Katella Ave.
How is Extended Stay America - Orange County - Katella Ave. rated?
Extended Stay America - Orange County - Katella Ave. has a 4.2 star rating with 1,379 reviews.
When is Extended Stay America - Orange County - Katella Ave. open?
Extended Stay America - Orange County - Katella Ave. is open now. It will close tomorrow at 12:00 a.m.