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Extended Stay America - Orange County - Katella Ave.
- Hotels
- Orange, CA
About this business
Location details
1635 W. Katella Ave., Orange, CA, 92867, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Didn’t expect for this property to be that “rough” for the area that it’s in. I’ve stayed at other Extended Stays and they have been pretty nice. Our first room was dirty. Hairs on the pillows and the counter was super dusty. We asked for another room, and the second one was noticeably fresher. Some shady characters there, but they kept to themselves.
Business response:
Dear Johan, Thank you for taking the time to share your feedback. Please accept our apologies for the issues with your room and the inconvenience caused by moving to a new one after your arrival. Our rooms are subject to strict standards of cleanliness; therefore, we will address this adequately with our housekeeping team for quick review and action. Thank you, we wish you all the best for your future travels.Sincerely,Hotel Management
Was a serviceable stay with very few amenities. Breakfast consisted of a small packaged blueberry muffin and coffee or hot chocolate. The floors in our room were dirty which made our feet black. The shower stall wasn’t clean and the faucet leaked. The first night we stayed, the fire alarm went off around midnight. I won’t be returning.
Business response:
Dear Neil, We appreciate you taking the time to leave your feedback. Our goal is to provide every guest with an excellent stay; therefore, we apologize for the various issues that impacted your stay. Your review will be discussed with our team, and we appreciate you bringing this to our attention. Thank you once for choosing us during your visit, and we hope to have another opportunity to welcome you back soon.Sincerely,Hotel Management
Staff was friendly & helpful.
Business response:
Dear Wilnora, Thank you for reviewing your recent stay at Extended Stay America. We are glad to hear that our staff was friendly and helpful during your stay at our hotel. We appreciate your feedback and hope to see you again soon.Sincerely,Hotel Management
20 stars!!!
Frequently asked questions about Extended Stay America - Orange County - Katella Ave.
How is Extended Stay America - Orange County - Katella Ave. rated?
Extended Stay America - Orange County - Katella Ave. has a 3.3 star rating with 2,550 reviews.
When is Extended Stay America - Orange County - Katella Ave. open?
Extended Stay America - Orange County - Katella Ave. is open now. It will close tomorrow at 12:00 a.m.