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Extended Stay America - Orange County - Katella Ave.
- Hotels
- Orange, CA
About this business
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.
Location details
1635 W. Katella Ave., Orange, CA, 92867, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
I thought the room was fine. Nothing spectacular but it was comfortable. However there was a fire drill alarm testing first thing in the morning which completely woke me up and didn’t allow me to go back to sleep. Really wish it could have been conducted at a later more reasonable time. I had gone out to a concert the night before therefore being woken up by sirens going off and on unexpectedly every few minutes was just not pleasant. Kitchen room came with was pretty cool though.
Business response:
Silvana, thank you for evaluating your stay. We always want to provide a restful sleep for each guest, and we are sorry for the disturbance caused to you due to our fire alarm drill. The safety of our guests takes priority over everything else, and we hope you understand the necessity of the action we took. We also hope you will give us another chance to provide you with a wonderful experience and a peaceful, uninterrupted sleep! Sincerely, Hotel Management
One of the ladies at front desk was rude. She may have been a manager.
Business response:
Rindy, thank you for being our guest at Extended Stay America. Although you have given us a nice rating, we are sorry that you had an unpleasant experience with one of our staff members and we will take the necessary actions. We hope other than this instance you had a pleasant stay, and we look forward to seeing you again soon. Sincerely, Hotel Management
The hotel is showing its age. Be advised - people are living there as their home.
Business response:
Margaret, thank you for being a guest at our property. While we appreciate your rating for your overall experience, we regret any displeasure you had with regard to the age of our property. We do our best to maintain the upkeep and feel of our hotel. We regret letting you down and hope you will allow us an opportunity to serve you again. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Orange County - Katella Ave.
How is Extended Stay America - Orange County - Katella Ave. rated?
Extended Stay America - Orange County - Katella Ave. has a 4.2 star rating with 1,379 reviews.
When is Extended Stay America - Orange County - Katella Ave. open?
Extended Stay America - Orange County - Katella Ave. is open now. It will close tomorrow at 12:00 a.m.