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Extended Stay America - Orange County - Katella Ave.
- Hotels
- Orange, CA
About this business
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.
Location details
1635 W. Katella Ave., Orange, CA, 92867, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The property was okay. Check in was a great experience. The room was pretty cool had a little kitchen. Bed was super comfy BUT when I went to the bathroom to go take a shower there was a OLD stiff wash cloth hanging from the curtain rod of the shower and it had either some dried up dark blood or something! Very gross!!!!
Business response:
Thank you for being our guest. We are glad you loved your well-equipped suite, comfortable bed, and courteous front desk service. However, we are sorry for the housekeeping issue you encountered in your bathroom and regret the inconvenience it caused. We did have a meeting with our housekeeping department to see where we went wrong as we do double-check each of our rooms prior to the next guest's arrival. We hope you will return so we can make it up to you. Sincerely, Hotel Management
We stayed at this same location previously and told staff about the leaky faucet in another room. Wasting gallons and gallons of precious resource
Business response:
Yvonne, thank you for being our guest once again. We are sorry for the issue you described regarding the faucet. We have already shared your concern with our maintenance team to fix it. We hope the otherwise positive aspects of your visit will bring you back to us for a much better experience. Sincerely, Hotel Management
Room was not clean
Business response:
Emmanuel, thank you for your comments. We are sorry your room was not in a spotless condition as it should have been. Please be assured we have taken your comments seriously and have shared it with the housekeeping staff to double-check each room prior to occupancy by the next guest. We hope you will return so we can make it up to you. Sincerely, Hotel Management
Aunque no recibí el cuarto con cama king que había reservado al siguiente día cuando hice el Check out la señorita de front desk me informó que tendría un descuento en la tarifa que pague en compensación por no haber recibido lo que esperaba. Las instalaciones son buenas y la ubicación del hotel esta genial
Secluded and peaceful despite near a plaza. Very attentive and friendly staff. Would recommend for others to stay in and definitely would come back again. Enjoyed my stay.
Business response:
Thank you for selecting Extended Stay America for your recent visit and for sharing your comments. Our team was so pleased to learn you enjoyed your stay, found the staff friendly and professional, and our location peaceful. Thank you again for recommending us to future guests, and we look forward to seeing you in the future. Sincerely, Hotel Management
Hotel near Honda Center Hotel ok. Location great for Honda Center
Business response:
Matthew, thank you for sharing your experience with us. We truly appreciate your kind comments regarding our convenient location close to Honda Center. We value your feedback and look forward to welcoming you back soon! Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Orange County - Katella Ave.
How is Extended Stay America - Orange County - Katella Ave. rated?
Extended Stay America - Orange County - Katella Ave. has a 4.2 star rating with 1,379 reviews.
When is Extended Stay America - Orange County - Katella Ave. open?
Extended Stay America - Orange County - Katella Ave. is open now. It will close tomorrow at 12:00 a.m.