Extended Stay America - Orange County - Katella Ave.

Business response:

Thank you for sharing your thoughts about your stay with us. We are happy to know you liked our cordial associates and that you had a seamless check-in experience. However, we regret we missed meeting your expectations with the cleanliness of your suite. We have shared your comments with our housekeeping department to be more diligent in their efforts. Meanwhile, we have also alerted our engineering team to correct any remaining issues with internet connectivity. We value your feedback and hope the positive aspects of your v... read more

Business response:

Somaelly, thank you for your kind rating of Extended Stay America. We are pleased your stay with us was a great one, and we look forward to welcoming you back soon. Sincerely, Hotel Management 

Business response:

Stacy, we appreciate your gracious rating about your stay at Extended Stay America. It means a lot for us to learn that we met all of your expectations. Thank you for being our guest, and we look forward to a future visit. Sincerely, Hotel Management 

Business response:

Jaime, thank you for the perfect rating. We are glad you had a wonderful time at Extended Stay America. It was a pleasure having you as our guest, and we look forward to welcoming you back for another outstanding experience. Sincerely, Hotel Management 

Business response:

Thank you for choosing Extended Stay America. It is a pleasure to know you had a great time with us and that you loved our terrific location. We are grateful for your business and look forward to seeing you again soon. Sincerely, Hotel Management 

Business response:

It was a pleasure having you as our guest at Extended Stay America. We strive daily to please our guests, and your feedback tells us we are meeting those goals. Thank you for taking the time to share your perfect rating, and we look forward to your return visit. Sincerely, Hotel Management 

Business response:

Thank you for your review. We are sorry for the inconvenience you experienced during your stay. We will share your valuable comments regarding the condition of your room with our Brand Leaders so that they can take the necessary steps to make our future guests experience a better one. Until that, your concerns will be shared with our maintenance team for review and action. We hope you will afford us an opportunity to redeem ourselves in the future. Sincerely, Hotel Management 

Business response:

Thank you for reviewing our hotel. We apologize for the cleanliness issues you encountered during your visit and regret the disappointment it caused. Your feedback has been discussed with our housekeeping team to ensure we are consistent with our service delivery. We hope you will give us an opportunity to redeem ourselves in the future. Sincerely, Hotel Management