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Extended Stay America - Orange County - Katella Ave.
- Hotels
- Orange, CA
About this business
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.
Location details
1635 W. Katella Ave., Orange, CA, 92867, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The staff was great. Friendly, helpful, and accommodating. Also, the proximity to the Honda Center, which is why we were there in the first place, was withing a short walking distance.
Business response:
We are delighted you chose Extended Stay America for your stay. It is good to know you had a memorable stay and that you loved our ideal location as well as the great service delivered by our associates. Thank you again, and we hope to see you soon. Sincerely, Hotel Management
Not Hot showers, didn’t change bedsheets daily (4 nights no change) fairly cheap price at at good location.
Business response:
Thank you for providing us with details about your stay. We sincerely apologize if our housekeeping services were not shared with you at check-in. While our housekeeping service is designed for long-term guests, offering minimal intrusion to their home-like stay, we are happy to offer this service to you at a minimal fee. Towels and linens may be exchanged at the front desk anytime and complimentary. Also, we have alerted our maintenance team about the shower, and they will check the water temperature. We are grateful for th... read more
Excellent hotel! Clean room, great location with a lot to do close by, and the morning grab and go breakfast even has real French vanilla creamer!
Business response:
Thank you for the wonderful feedback of Extended Stay America. We are delighted to know you had a great stay and that you enjoyed our ideal location as well as our accommodations. We appreciate your business and look forward to your next visit. Sincerely, Hotel Management
The property was okay. Check in was a great experience. The room was pretty cool had a little kitchen. Bed was super comfy BUT when I went to the bathroom to go take a shower there was a OLD stiff wash cloth hanging from the curtain rod of the shower and it had either some dried up dark blood or something! Very gross!!!!
Business response:
Thank you for being our guest. We are glad you loved your well-equipped suite, comfortable bed, and courteous front desk service. However, we are sorry for the housekeeping issue you encountered in your bathroom and regret the inconvenience it caused. We did have a meeting with our housekeeping department to see where we went wrong as we do double-check each of our rooms prior to the next guest's arrival. We hope you will return so we can make it up to you. Sincerely, Hotel Management
We stayed at this same location previously and told staff about the leaky faucet in another room. Wasting gallons and gallons of precious resource
Business response:
Yvonne, thank you for being our guest once again. We are sorry for the issue you described regarding the faucet. We have already shared your concern with our maintenance team to fix it. We hope the otherwise positive aspects of your visit will bring you back to us for a much better experience. Sincerely, Hotel Management
Room was not clean
Business response:
Emmanuel, thank you for your comments. We are sorry your room was not in a spotless condition as it should have been. Please be assured we have taken your comments seriously and have shared it with the housekeeping staff to double-check each room prior to occupancy by the next guest. We hope you will return so we can make it up to you. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Orange County - Katella Ave.
How is Extended Stay America - Orange County - Katella Ave. rated?
Extended Stay America - Orange County - Katella Ave. has a 4.2 star rating with 1,475 reviews.
When is Extended Stay America - Orange County - Katella Ave. open?
Extended Stay America - Orange County - Katella Ave. is open now. It will close tomorrow at 12:00 a.m.