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Extended Stay America - Orange County - Katella Ave.
- Hotels
- Orange, CA
About this business
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.
Location details
1635 W. Katella Ave., Orange, CA, 92867, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
I had read a lot of negative reviews after booking into this place so I expected the worst. Some of which being the staff was rude, the place was run down & amenities were not provided. My experience was quite the contrary. The staff at the front desk was nice & helpful and clearly explained how amenities and the process of getting clean towels provided worked. Yes, the cabinets and other facilities were not in their best shape but that’s the least of my worries. If you feel entitled to hand outs you won’t enjoy your stay mu... read more
Business response:
Manuel, thank you for staying with us at Extended Stay America. We are happy we exceed your expectations and that you had an overall pleasant stay. We value your feedback and hope to welcome you back soon. Sincerely, Hotel Management
The air conditioning on the floor we were on was not working (in the main corridor). Nothing was in the kitchen, not even a coffee maker. There was no continental breakfast as advertised, just coffee and oatmeal.
Business response:
Thank you for taking the time to write a review regarding your recent stay with us. Please accept our apologies for the issues you had with the HVAC unit in our hotel and with our breakfast offerings. We will also make a note of your feedback as we plan any changes to our breakfast offerings. Also, to ensure the cleanliness of kitchenware and coffee maker upon check-in, brand standards require us to make these items available at the front desk rather than leaving them in the suites, and our team gladly delivers them to your ... read more
The staff was good. There was a strong smell of weed lingering in the hallways, the pillows were barely even pillow as they offered very little support. Just a few things were a turn off.
Business response:
Thank you for staying with us and letting us know of the smoke issues you encountered. Our hotel policy prohibits smoking in certain areas of the property so we appreciate you letting us know so we can address it appropriately. We regret your disappointed that you were not happy with the pillows whichimpacted yougetting a restful night's sleep. On a positive note, we are glad you liked our staff. We value your feedback and hope to have you back for the seamless stay you deserve. Sincerely, Hotel Management
Room was good and clean. Great for the price. But check in experience is what was terrible. The man at the desk had no idea what he was doing. It was late but he didn’t know how to check in ? He kept saying my card wasn’t working to try another. But my cards work. I explained he wasn’t doing something correctly but he insisted he knew what he was doing. I knew he didn’t because the card reader was not lighting up for me to swipe it card. He was argumentative and finally agreed to switch machines. And it worked! He was pressi... read more
Business response:
Thank you for sharing the details of your stay at our hotel. We are glad you liked your well-appointed room and that you had a pleasant stay. However, we apologize for the poor service you received at the time of your check-in. Also, we are sorry for the maintenance issue. There is room for improvement, so it has been discussed with appropriate teams in an effort to enhance our service level. We hope you will give us a chance to redeem ourselves in the future. Sincerely, Hotel Management
The fridge froze our water, tub faucet is leaking, a/c was not cooling enough, biggest concern we booked a non smoking room and the halls and room smelled like cigarettes
Business response:
Thank you for sharing your thoughts about your recent stay. We apologize for the issues you encountered and the smoke odor in your room and parts of the hotel. We work hard to provide a clean and comfortable environment, and we are sorry if these issues compromised your experience. We will follow up on your concerns to ensure we are doing everything possible to minimize the impact to our guests. Please come back to visit soon, and we promise a much more pleasant all around stay with the smiles you deserve. Sincerely, Hotel M... read more
Frequently asked questions about Extended Stay America - Orange County - Katella Ave.
How is Extended Stay America - Orange County - Katella Ave. rated?
Extended Stay America - Orange County - Katella Ave. has a 4.2 star rating with 1,379 reviews.
When is Extended Stay America - Orange County - Katella Ave. open?
Extended Stay America - Orange County - Katella Ave. is open now. It will close tomorrow at 12:00 a.m.