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Extended Stay America - Orange County - Katella Ave.
- Hotels
- Orange, CA
About this business
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.
Location details
1635 W. Katella Ave., Orange, CA, 92867, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
I was very hesitant about this place given all the negative and disgusting reviews. Maybe it was a change in staff or just my luck, but my room was beyond perfect! I will definitely stay here again if i can get that specific room. Everything seemed upgraded.
Business response:
Thank you for choosing to stay at Extended Stay America. We are pleased to know how much you liked your room. We want your stay with us to feel like home and be as comfortable as possible. . We appreciate your business and look forward to seeing you again soon. Sincerely, Hotel Management
Check in person needs improvement I have stayed at many hotels and they have never required the drivers licence of everyone in staying in the room. The lady at the front desk was very discriminating because my husband does not have one. Also it is very inconvenient that you have to ask for the cooking package when the hotel description days it comes with it. Breakfast is only a go breakfast muffin and a drink. Reception needs to be nicer in my book.
Business response:
Thank you for being our guest. We are sorry for the poor experience you had with one of our associates. It is never our intention to disappoint any guest, and we apologize for letting you down. We have shared your comments with her so that such instances are not repeated. Also, the dishware for your room is kept at the front desk, and we are sorry if this was not communicated to you at the time of check-in. Please consider giving us another opportunity to provide you with the exceptional experience you deserve. Sincerely, Ho... read more
Looking to save money The rooms we received was very warn down. End table had chips all over it. TV is analog only no TV guide. No cups in room, only by request can you get a cup. Breakfast very poor. Bed was very firm. If you looking to save money this would be your spot. Not for us, will not stay again. This “motel” is near Disney location was convenient. Staff was super nice.
Business response:
Breanne, thank you for evaluating your stay at our property. Although you found our location to be convenient for your needs, we are sorry you were not happy with our grab-and-go breakfast and the condition of your rooms. Your feedback will be discussed with the appropriate individuals of our organization with an aim to improve our future guests' experiences. Again, we are sorry for this unpleasant experience and would love to be able to redeem ourselves. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Orange County - Katella Ave.
How is Extended Stay America - Orange County - Katella Ave. rated?
Extended Stay America - Orange County - Katella Ave. has a 4.2 star rating with 1,379 reviews.
When is Extended Stay America - Orange County - Katella Ave. open?
Extended Stay America - Orange County - Katella Ave. is open now. It will close tomorrow at 12:00 a.m.