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Extended Stay America - Orange County - Katella Ave.
- Hotels
- Orange, CA
About this business
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.
Location details
1635 W. Katella Ave., Orange, CA, 92867, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Weekend Disneyland Trip Our stay was fine. It wasn't the worst but for the price we paid, we expected better. The beds are NOT queen sized. They're more full sized. Two people cannot sleep comfortably on one of their "queen" sized beds. We had to ask for a roll away, which they could not provide at first because they ran out. We got one the next night, it was obviously a very old mattress. You could feel every spring inside the mattress. The staff were nice, they did what they could. Overall a decent stay, it really could ha... read more
Business response:
Thank you for choosing Extended Stay America. We are happy to read you enjoyed your overall stay. However, we are sorry for the problems you encountered with the comfort of the bed. We have shared your comments with our engineering department and we are looking into the issue so that we can correct it. We hope to have the opportunity to be of service to you the next time you are in the area. Sincerely, Hotel Management
Ok stay Ok for the price but falls short in several areas. Was not clean
Business response:
Concard, thanks for reviewing your stay. Although you liked the value we offer, we are terribly sorry for falling short of your expectations during your visit. We hope you will consider giving us a second chance in the future so we can provide you with the superior hospitality that we typically deliver. Sincerely, Hotel Management
まぁまあかな 仕事で泊まりました。徒歩圏内にレストランバーはあります。 周辺にスーパーみたいなものがないので、少しホテルに置いてくれるとよいかなと。 飲料水がコンプリメンタリーサービスがなく、また販売機がいつも売り切れなとこも残念でした。 部屋はほんと快適です。部屋飲みには最高かな！台所も使えます。
Business response:
We are happy you were pleased with most of our services, but we are sorry your stay was not quite perfect. We encourage you to try us again on your next trip when in the area. We are confident you will have a better experience. Sincerely, Hotel Management
Business response:
Wow - Jessica, thank you for the 5-star rating. We are delighted your visit was exceptional and hope you plan to come and see us again at Extended Stay America. Sincerely, Hotel Management
Business response:
Dwyane, thanks for being our guest at Extended Stay America and for the wonderful feedback. We are thrilled to read we met all of your expectations and that you had an enjoyable stay. It was a pleasure hosting you, and we look forward to your next visit when in the area. Sincerely, Hotel Management
Everything overall was good. Except there was no tv remote and 50 yards away was “tent city” .
Business response:
Mario, thank you for staying with us. Although you had a pleasant visit, we are sorry for not meeting some of your expectations and regret any inconvenience caused. We wish we had the opportunity to address the issue regarding remote while you were here as we would have done our best to ensure you were comfortable. We hope you will give us another chance so we can serve you much better. Sincerely, Hotel Management
The room could of been cleaner
Business response:
Karen, thank you for evaluating your stay. Although you had an overall nice stay, we apologize for the cleanliness issues you had and regret the inconvenience caused. We have shared your concerns with the housekeeping staff and have asked them to revisit our deep cleaning program. We would like to regain your trust and hope to serve you again when in our area. Sincerely, Hotel Management
The best thing was the bed, I actually got good sleep. Room needed repair. Kitchen needed updating. The on the go breakfast is a two out of ten. I am not real picky so I can say that I would stay here again
Business response:
Charles, thank you for being our guest. We are glad to know you had a good sleep and that you had an overall nice stay. Your comments in regard to updating our property have been shared with the management. We look forward to your next visit when in the area. Sincerely, Hotel Management
not too shabby The staff was super nice and the room was up to date. However to get the wifi you have to call the front desk for the code....our phone did not work and had at least a 1/4" of skin, debris, dirt and muck in between each number. needless to say, the phone was placed out of sight. (out of sight out of mind) but everything else was great. The AC has an option of High AC air, but will not run continuously. but you get what you pay for and this room was great for the price we paid for it.
Business response:
Thank you for being our guest and for taking time to review your experience at Extended Stay America. It's so nice to know you found your suite comfortable and you were pleased with the exceptional service from our staff. Your feedback is appreciated as it will help us improve our service and facilities moving forward. It was a pleasure hosting you, and we look forward to seeing you again soon. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Orange County - Katella Ave.
How is Extended Stay America - Orange County - Katella Ave. rated?
Extended Stay America - Orange County - Katella Ave. has a 4.2 star rating with 1,379 reviews.
When is Extended Stay America - Orange County - Katella Ave. open?
Extended Stay America - Orange County - Katella Ave. is open now. It will close tomorrow at 12:00 a.m.