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Extended Stay America - Orange County - Katella Ave.
- Hotels
- Orange, CA
About this business
Location details
1635 W. Katella Ave., Orange, CA, 92867, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Business response:
Annamarie,thank you for rating your stay at Extended Stay America. Nothing is more important than your satisfaction, so we are delighted you gave us a perfect score. We appreciate your business and look forward to seeing you again soon. Sincerely, Hotel Management
Business response:
Peter, thank you for choosing Extended Stay America and for the five-star rating. We are thrilled to know we met all your expectations and you had a great stay. It was a pleasure having you as our guest, and we look forward to hosting you again soon. Sincerely, Hotel Management
Business response:
Thank you for taking the time to post a nice rating of Extended Stay America. We always want every guest to have a pleasant experience, and we are glad to see we were able to accomplish this while you were here. We hope you will choose us again so we can impress you on your next trip as well. Sincerely, Hotel Management
Business response:
Michael, thanks for sharing the nice rating about your experience at Extended Stay America. We are happy to see your stay was pleasant in every way and hope we have the pleasure of hosting you again. Sincerely, Hotel Management
There were no kitchen utensils at all in my room. Only one of my two pillows had a pillow case on it. The smoke detector was hanging down or if the ceiling. Otherwise the room was fine.
Business response:
Thank you for being our guest and for taking time to leave feedback. We apologize for the unpleasant experience. Our management team has been made aware of your concerns, and we will certainly be following up with our housekeeping supervisor as well as our entire cleaning staff. Additionally, we appreciate you bringing the maintenance issues to our attention. It is always our goal to have everything functioning properly as soon as we are made aware of an issue, so we thank you for letting us know. Thank you again for being o... read more
Great base for events at Honda Center! I was almost scared off by all of the terrible reviews but it was the closest hotel to the Honda Center and we were only going to sleep there 1 night so we figured we’d give it a shot. We were pleasantly surprised!! If you have an event to attend at Honda Center this is the perfect place to stay! You can walk to & from the Honda Center in about 10minutes and it’s very safe. You are walking with all your other event-goers that had to pay $15+ to park farther than the hotel (where we get ... read more
Business response:
Jennie, thank you for the perfect feedback of Extended Stay America. We are glad to know you were so impressed with our convenient location close to many places and that you also appreciated our associates. Your recognition of our efforts will serve to motivate us even more! It was our pleasure to have you as our guest, and we can’t wait to host you again on a future visit to the area. Sincerely, Hotel Management
Business response:
Thank you for rating your experience at Extended Stay America. We are happy our efforts got us such good review and hope to have the pleasure of hosting you soon. Sincerely, Hotel Management
Our stay was very nice at this hotel. It was so nice to get checked-in with out any trouble and get to our room. Where is was clean and fresh.
Business response:
Don, thank you for choosing Extended Stay America. We are glad to know you were impressed with every aspect of our hotel and that you had a pleasant time with us. We appreciate your business and look forward to your next visit. Sincerely, Hotel Management
Place was extremely dirty, no toilet paper and the smell was horrid.
Business response:
Thank you for taking the time to comment about your stay. We are sorry you had a housekeeping service issues. Our goal is avoid all mistakes. We will be working with our team to ensure this does not happen again. We appreciate that you brought it to our attention and hope to have the opportunity to better your impression of us when you return to our area. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Orange County - Katella Ave.
How is Extended Stay America - Orange County - Katella Ave. rated?
Extended Stay America - Orange County - Katella Ave. has a 3.3 star rating with 2,550 reviews.
When is Extended Stay America - Orange County - Katella Ave. open?
Extended Stay America - Orange County - Katella Ave. is open now. It will close tomorrow at 12:00 a.m.