Extended Stay America - Orange County - Katella Ave.

Business response:

Mario, thank you for staying with us. Although you had a pleasant visit, we are sorry for not meeting some of your expectations and regret any inconvenience caused. We wish we had the opportunity to address the issue regarding remote while you were here as we would have done our best to ensure you were comfortable. We hope you will give us another chance so we can serve you much better. Sincerely, Hotel Management 

Business response:

Karen, thank you for evaluating your stay. Although you had an overall nice stay, we apologize for the cleanliness issues you had and regret the inconvenience caused. We have shared your concerns with the housekeeping staff and have asked them to revisit our deep cleaning program. We would like to regain your trust and hope to serve you again when in our area. Sincerely, Hotel Management 

Business response:

Charles, thank you for being our guest. We are glad to know you had a good sleep and that you had an overall nice stay. Your comments in regard to updating our property have been shared with the management. We look forward to your next visit when in the area. Sincerely, Hotel Management 

Business response:

Thank you for being our guest and for taking time to review your experience at Extended Stay America. It's so nice to know you found your suite comfortable and you were pleased with the exceptional service from our staff. Your feedback is appreciated as it will help us improve our service and facilities moving forward. It was a pleasure hosting you, and we look forward to seeing you again soon. Sincerely, Hotel Management 

Business response:

Steven, thank you for your rating. We are glad your overall visit was pleasant and hope to have a chance to make your next stay a much better one. Sincerely, Hotel Management 

Business response:

Vanessa, we couldn’t be more pleased to receive a terrific rating of Extended Stay America. Our entire staff is committed to making sure each guest has an exceptional experience, and we are thrilled to see we backed up our promises. We hope you are already planning another trip our way! Sincerely, Hotel Management 

Business response:

Kyla, thank you for staying at Extended Stay America. We are glad to read you had a nice time with us and that you liked most the aspects of our hotel. Please know, as per our brand standards kitchenware is available at the front desk. And, as we have the full-size refrigerators which includes ice trays for your convenience, we do not have ice machines on our property. We will remind our front desk to communicate this more clearly going forward. We hope to have the opportunity to welcome you back. Sincerely, Hotel Managemen... read more

Business response:

Thank you for staying with us and taking the time to share your rating. Our goal is to maintain the highest standards, and we apologize for falling short of this. We hope to have the opportunity to make your next visit perfect in every respect. Sincerely, Hotel Management 

Business response:

Tomas, many thanks for sharing your 5-star rating of Extended Stay America. We are delighted we exceeded your expectations for a fun-filled visit to our area. We hope to have the pleasure of welcoming you again soon. Sincerely, Hotel Management