Extended Stay America - Orange County - Lake Forest

Business response:

Domingo, thank you for taking the time to review your stay with us. We apologize that your room was not ready upon your arrival and for any frustration and inconvenience this caused. In times of high occupancy, slight delays may occur, although we do everything possible to keep this from happening. We are grateful for your patience and also your constructive feedback. We hope you will consider giving us a second chance so we can prove this is not typical of our service. Sincerely, Hotel Management 

Business response:

Joene, thank you for posting a review of your recent stay with us. We are happy you liked some aspects of our hotel, and you especially liked the service provided by our staff. However, we are sorry for the condition of your suite. We are grateful for your comments, and we will share this with our housekeeping team to take necessary action. We hope you will give us a chance to provide you with the flawless stay you deserve on a future visit. Thank you again for your feedback. Sincerely, Hotel Management 

Business response:

Anja, thank you for choosing Extended Stay America and for taking the time to post a review! We are glad you had a pleasant stay overall and that our location worked well for you. However, we apologize for the inconvenience you experienced with the parking. Feedback like yours gives us valued insight to improve our guest experience; therefore, we appreciate your comments. Thank you again, and we hope you will choose us the next time you visit the area. Sincerely, Hotel Management 

Business response:

Elena, thank you for being our guest! We are overjoyed to learn that from start to finish, your stay was nothing short of exceptional. It was a pleasure having you at Extended Stay America, and we look forward to welcoming you back soon. Sincerely, Hotel Management