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Extended Stay America - Orange County - Lake Forest
- Hotels
- Lake Forest, CA
About this business
Extended Stay America Hotel Orange County - Lake Forest is located at 20251 Lake Forest Dr, Lake Forest, CA. This business specializes in Hotels & Motels and Other Lodging.
Location details
20251 Lake Forest Dr., Lake Forest, CA, 92630, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Business response:
Diann, thank you for rating your nice experience at Extended Stay America. It is always our attempt to provide a comfortable stay for each guest, and we are glad to see we accomplished this while you were here. We hope to be your hotel of choice whenever you return to the area. Sincerely, Hotel Management
Shower was TERRIBLE. It was handicap and didn’t work properly. Taking a shower was next to impossible.
Business response:
Thank you for visiting our hotel and for taking the time to write a review. We apologize that the shower was not working properly and for the inconvenience this caused you. We conduct preventative maintenance, but unfortunately, we cannot anticipate every problem. Thank you for bringing this to our attention. We hope you'll be staying with us again whenever you return to the area. Sincerely, Hotel Management
It wasn't too thrill with the stay :-( I had to wait until 5:30 pm to check in because the room "wasn't ready", which actually it's 3:00 check in time per their own policy :-(. No problems with check out. However, the bathroom sink was just being fixed d/t back up sewer. It wasn't cleaned after worked on, and it still didn't work. Every time someone was taking a shower in the next room, the water backed up to our bathroom sink. :-(
Business response:
Thank you for sharing your evaluation. We apologize for not having your room ready for you on your arrival and the wait-time you had to go through. Please also accept our apologies for the issue you had in your room. Your feedback has been shared with the housekeeping and maintenance teams to ensure we deliver better accommodation moving forward. We hope you give us a chance to regain your trust and earn your highest rating in the near future. Sincerely, Hotel Management
Needed quiet time and u got it and u was able to have my dogs. Thank you
Business response:
Jennifer, thank you for the perfect rating. We are glad you had a wonderful time at Extended Stay America. It was a pleasure having you as our guest, and we look forward to welcoming you and your pet back for another outstanding experience. Sincerely, Hotel Management
Always great service from Jay and his staff. This is our home away from home when in So. Cal
Business response:
Terry, thank you for being a part of the Extended Stay America family. We are glad to have you again and even more pleased to know we continue to impress you with our hospitality every time you were here! We will share your compliments with the team and they will certainly be excited to hear. We look forward to being your host again very soon. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Orange County - Lake Forest
How is Extended Stay America - Orange County - Lake Forest rated?
Extended Stay America - Orange County - Lake Forest has a 4.2 star rating with 1,233 reviews.
When is Extended Stay America - Orange County - Lake Forest open?
Extended Stay America - Orange County - Lake Forest is open now. It will close tomorrow at 12:00 a.m.