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Extended Stay America - Orange County - Lake Forest
- Hotels
- Lake Forest, CA
About this business
Extended Stay America Hotel Orange County - Lake Forest is located at 20251 Lake Forest Dr, Lake Forest, CA. This business specializes in Hotels & Motels and Other Lodging.
Location details
20251 Lake Forest Dr., Lake Forest, CA, 92630, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Hallways had rancid smell. Advertised breakfast was only packaged muffins and granola bars.
Business response:
Thank you for staying with us at Extended Stay America. Although from your rating it seems you had an overall comfortable stay, we are sorry for the odor you experienced. We also regret our grab-and-go breakfast offerings were not of your liking. We appreciate your feedback and hope to have you as our guest again. Sincerely, Hotel Management
Don’t get much here Water damage in shower & smoke detector hanging by wire from ceiling.
Business response:
Dear Chip, Thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to ensure this is properly addressed. Sincerely, Hotel Management
Great staff, greeting, always smiling and very helpful. Room was clean, plenty of fresh towels; great shower with excellent hot water and pressure. Building is "tired" and could use complete upgrade or just updating with new carpeting (or minimum thorough professional shampoo/cleaning), paint, etc.
Business response:
Thank you for choosing Extended Stay America for your stay. We are glad you had a great stay and loved our friendly staff and clean rooms. We value your suggestions and hope to welcome you back on your next visit. Sincerely, Hotel Management
Nice area Nice area, nice hotel but is very out dated.
Business response:
Paula, thank you for being our guest at Extended Stay America. We're glad to know you were impressed with the location of our property, but we're sorry for your disappointment with the overall condition of our hotel. Your feedback has been shared with the appropriate individuals in our organization as we begin formulating plans for future renovations. Until those plans are approved, we will focus our energies on delivering the best service in the area, and we hope you will make plans to stay with us again. Sincerely, Hotel M... read more
Just the basics no amenities Beds were comfortable. The kitchenette was a must for our trip so there were not many options. Basics were provided but no amenities like a pool, exercise room or business center.
Business response:
Debora, thank you for reviewing your stay with us. We are glad you liked our comfortable beds and kitchenette. However, we are sorry for not meeting your expectations with the on-site amenities and regret the inconvenience it caused. Thank you for choosing to stay with us, and we hope to have the opportunity to welcome you again whenever your travels bring you to the area. Sincerely, Hotel Management
The good part was we were able to bring our dog. The not so good was the trash around the back door and the area where we could walk the dogs the grass was extremely dry and trash cans always full. makes it hard to clean up when there is no place to put it.
Business response:
Thank you for being our guest. We offer our apologies for the untidiness you noticed at our property. Your feedback is discussed with our housekeeping team to ensure they provide better services going forward. We would like to regain your trust and hope you will give us that chance in the future. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Orange County - Lake Forest
How is Extended Stay America - Orange County - Lake Forest rated?
Extended Stay America - Orange County - Lake Forest has a 4.2 star rating with 1,198 reviews.
When is Extended Stay America - Orange County - Lake Forest open?
Extended Stay America - Orange County - Lake Forest is open now. It will close tomorrow at 12:00 a.m.