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Extended Stay America - Orange County - Lake Forest
- Hotels
- Lake Forest, CA
About this business
Location details
20251 Lake Forest Dr., Lake Forest, CA, 92630, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
I was checked into a dirty room. The sink did not drain. The shower was dirty. The rooms are in need of repair.
Business response:
Dear Joan, Thank you for taking the time to share your feedback. We sincerely regret that the condition of your accommodation did not meet your expectations. Cleanliness is a fundamental part of the guest experience, and we take such matters seriously. The concerns you mentioned, including the state of the bathroom and the need for upkeep, have been brought to the attention of our team for immediate improvement. Maintaining a well-kept and clean environment is a top priority, and your comments help us improve. We hope to hav... read more
Very disappointing and upset. Wrong room keys given to me upon check in. Somebody else was occupying room!!! Dirty and noisy hallways.
Business response:
Dear Manuel, We sincerely regret the confusion during your check-in and the discomfort it caused. We understand how unsettling that must have been. Additionally, we’re sorry the condition of the hallways detracted from your overall experience. Your feedback has been shared with the appropriate teams. We do hope to have the opportunity to regain your trust and welcome you back the next time your travels bring you to the area. Sincerely, Hotel Management
Dirty kitchen, food left in drawers. Zero amenities here. No utensils etc. No blow dryer, no ice machines. For an extended stay it was extremely stripped down. Front desk staff was absent most of the time and when actually there rude and short. No greetings when entering and no help with things missing. Grab and go breakfast did not happen, coffee only. Complete waste of money.
Business response:
Dear Matt, Thank you for taking the time to share your feedback regarding your recent stay at our hotel. Your concerns are of the utmost importance to us, and we appreciate your honest input as it helps us identify areas where we can improve. We are truly sorry for the inconveniences you encountered, including the cleanliness of the room and other service issues at the front desk and breakfast. We understand how frustrating these incidents must have been, and we sincerely apologize for not meeting your expectations in provid... read more
This property looks okay outside. One of the staff was not following protocol. I was checked into a filthy room! The bathroom sink didn’t drain and the shower was plugged up and dirty. The sheets and pillows were dirty. Just eeeewwww!
Business response:
Dear Joan, Thank you for taking the time to share your experience. We are truly sorry to hear that your visit did not reflect the standards we aim to uphold. Guest feedback is essential in helping us improve, and your comments have been shared with the appropriate team for careful review. We’re committed to providing a clean and welcoming environment and hope you’ll consider giving us another opportunity to provide a more comfortable and pleasant stay in the future. Sincerely, Hotel Management
Límited personal, dirty and old. Need a renovación clean, better breakfast
Business response:
Dear Valeria, Thank you for your honest feedback. We sincerely apologize that your experience did not meet your expectations and for any inconvenience this may have caused. We understand the importance of a well-maintained and welcoming environment, and your comments regarding cleanliness and service levels have been shared with our team for immediate attention. We are committed to making the necessary improvements to enhance guest comfort and satisfaction. We appreciate your insights and hope you might consider staying with... read more
I booked three rooms with two double beds each for my father-in-law and his group several days in advance. When they arrived late at night to check in, none of the rooms we reserved were available. Instead, they were only given two rooms with a single king bed each—a completely different setup from what was needed and confirmed. To make things worse, the we were only offered a $50 credit for the inconvenience, which doesn’t come close to making up for the stress and lack of accommodations. This completely disrupted their tra... read more
Business response:
Dear Luis, We deeply regret the inconvenience caused by the unexpected issue with room availability. We understand how frustrating and disruptive this must have been, especially when traveling with family. Booking in advance should guarantee a smooth experience, and we sincerely apologize that we fell short. Your feedback is important to us, and we are committed to improving our reservation process to ensure accuracy and reliability. We truly hope to provide a better experience for you in the future. Sincerely, Hotel Managem... read more
Nothing
Business response:
Dear David, Thank you for being our guest and for your valuable feedback. Please accept our apologies for the experience you had at our hotel. Our goal is to provide every guest with an exceptional stay, and we are sorry this was not your experience. Please give us another chance to provide you with the hospitality you deserve. Sincerely, Hotel Management
Sorry to say there was nothing to like about this property I was very surprised on how run down the rooms where. Would never stay again.
Business response:
Dear Karen, Thank you for taking the time to share your thoughts. We are sorry to hear that your experience fell short of expectations, and we understand how disappointing that can be. While we appreciate your candid remarks, we regret that your visit did not reflect the comfort and quality we strive to provide. Your feedback is important to us, and we hope you will consider revisiting us for a better experience. Sincerely, Hotel Management
Don’t stay there!!! It’s a DUMP… it’s DIRTY and being understaffed is an understatement!!! Didn’t stay there because it was disgusting!
Business response:
Dear Dionne, Thank you for sharing your honest feedback. We sincerely apologize for the condition of the accommodations and any inconvenience caused by staffing challenges. Your experience does not align with the standards we strive to maintain, and we regret that you felt unable to stay. Please know your concerns have been taken seriously and shared with the team to improve our services. We hope you might consider giving us another chance in the future so we can provide a much better and more comfortable visit. Sincerely, H... read more
Frequently asked questions about Extended Stay America - Orange County - Lake Forest
How is Extended Stay America - Orange County - Lake Forest rated?
Extended Stay America - Orange County - Lake Forest has a 3 star rating with 2,560 reviews.
When is Extended Stay America - Orange County - Lake Forest open?
Extended Stay America - Orange County - Lake Forest is open now. It will close tomorrow at 12:00 a.m.