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Extended Stay America - Orange County - Lake Forest
- Hotels
- Lake Forest, CA
About this business
Location details
20251 Lake Forest Dr., Lake Forest, CA, 92630, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Check in time is supposed to be 3:00pm we showed up at 6:00pm and the room still wasn’t ready. We were made to wait 30 minutes which made us late to our friends wedding event. After waiting for 30 min, they moved us to another room down the hall so we waited for nothing. We were made to wait on the lobby. They didn’t have bathrooms we could use after we drove over an 1.5 hours. While we waited there was a woman who’s been here since November and she was irate that someone accessed her unit without her permission. No smoke al... read more
Business response:
Dear Zachary, We understand the importance of a first impression. However, we sincerely regret to learn that your room was not ready upon arrival and that you were disappointed by the delayed check-in. We also apologize for the lack of accessible facilities in the lobby and amenities in your room, as well as any other inconvenience that may have impacted your plans during this visit. We understand how frustrating it must have been. Please know that we take your comments very seriously as they help us identify areas where nec... read more
The surrounding area is quiet
Business response:
Dear Guest, Thank you for sharing your feedback. We are glad to hear you found the setting peaceful, though we regret that the overall experience did not meet your expectations. Please accept our sincere apologies for any discomfort during your stay. Your comments are important to us and help guide our continued efforts to improve. We hope you will consider giving us another opportunity to provide a more comfortable and satisfying visit in the future. Sincerely, Hotel Management
dirty. will never stay again
Business response:
Dear Guest, Thank you for sharing your thoughts. We are truly sorry to hear that your visit did not meet expectations. Cleanliness is a fundamental priority, and we regret falling short during your time with us. Please accept our sincere apologies for the inconvenience you experienced. Your feedback has been shared with our team to ensure immediate attention and improvement. We hope you’ll reconsider and allow us another opportunity to provide a better stay in the future. Sincerely, Hotel Management
I never experienced this any of your other places, room was dirty , staff were not service oriented, upstairs noise was keeping me awake , ask for couple of glasses they gave me cup with bad face. Cabinets are broken
Business response:
Dear Guest, Thank you for your feedback and for being a returning guest. We sincerely apologize that your recent visit did not reflect the standards you have experienced with us before. We are especially sorry for the condition of the room and any lack of courtesy you encountered. Your concerns are being addressed, and we are committed to making improvements. We hope to welcome you again for a stay that meets your expectations. Sincerely, Hotel Management
This hotel was dirty. There’s no people to clean the rooms. There’s no ice machines, the refrigerator and freezer smelled like it hadn’t been cleaned in years. The tv did not work. Would not recommend. The mattress is springs and not comfortable at all, and people actually live there. Terrible.
Business response:
Dear Guest, Thank you for taking the time to share your experience. We are truly sorry to hear about the condition of your room and the lack of available amenities during your stay. We understand how these issues impacted your comfort, and we sincerely apologize for the inconvenience caused. Your feedback is important and has been shared with our team to help drive necessary improvements. We hope you might consider giving us another chance in the future to offer a better experience. Sincerely, Hotel Management
Gave my room away I reserved my room 2 days ago. When I got there to check in I was informed that the room was given to someone else because “It’s a weekend and it’s busy” What kind of service is that?
Business response:
Dear Guest, Thank you for taking the time to share your feedback. We’re sorry to hear that your experience did not meet expectations. Providing a smooth and reliablestayis important to us, and we regret that this was not your impression. Your comments have been noted and will be shared with our team as we work to improve. We appreciate your perspective and hope to have the opportunity to better serve you in the future. Sincerely, Hotel Management
The facility is filthy , floors smell bad . You better check the smell of sink in room 118 which I occupied for two days on April 9 and 10 ,2025 .It smelled like sewage because it dose not drain . I suffered of tense unpleasant cooking smell every night after MIDNIGHT !! . I had to use air refresher EVERY NIGHT . I blame my self for selecting EXPEDIA to make reservation at Extended stay america in lake forest , Ca .
Business response:
Dear Guest, We deeply regret that your recentstaydid not meet the standards we strive to uphold. Cleanliness and guest comfort are priorities, and we apologize for the concerns you encountered in your room. Your comments have been shared with our housekeeping and maintenance team so that these issues can be addressed promptly, as such conditions are not reflective of our commitment to quality. We understand the frustration this may have caused and appreciate your feedback, which helps us improve. We are committed to improvin... read more
Very unclean, dirty. Lift doesn’t work.
Business response:
Dear Guest, Thank you for sharing your thoughts with us. We sincerely regret that your stay did not meet your expectations. We understand how important a clean and functional environment is, and we are sorry to hear that your experience was not more comfortable. Your feedback is valued and has been shared with our team. We hope to have another opportunity to welcome you back and provide the stay you hoped for. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Orange County - Lake Forest
How is Extended Stay America - Orange County - Lake Forest rated?
Extended Stay America - Orange County - Lake Forest has a 3 star rating with 2,560 reviews.
When is Extended Stay America - Orange County - Lake Forest open?
Extended Stay America - Orange County - Lake Forest is open now. It will close tomorrow at 12:00 a.m.