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Extended Stay America - Orange County - Lake Forest
- Hotels
- Lake Forest, CA
About this business
Location details
20251 Lake Forest Dr., Lake Forest, CA, 92630, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The elevator and the TV didn't work.
Business response:
Dear Guest, We are sorry to hear about your concerns regarding the elevator service and TV issues while with us. Our goal is to deliver a satisfying experience for all our guests, and we regret falling short in this regard. We appreciate you bringing this to our attention so we can promptly address it, so future guests do not encounter the same. We are grateful for your patience and hope to provide you with a seamless, enjoyable stay next time. Sincerely, Hotel Management
The elevator was out of order... They told me before I paid at least. The extra walking wasn't bad until I got to my room on 3rd floor (room 304) with a hot pizza and I had to go back to the desk to have my keycard reprogrammed... Luckily this only happened once in my 2 night stay. I travel a lot and assumed check out time was noon... But of course I got the dreaded hotel staff knock at 1115... Another thing that sucked was the shower head water would only get luke warm with barely any pressure... Other tenants staying were ... read more
Business response:
Dear Guest,Thank you for sharing your experience. We truly appreciate your understanding regarding the challenges you encountered during your stay. While we are pleased you chose to stay with us, we sincerely regret the inconveniences that impacted your visit. It is never our intention for any guest to feel uncomfortable, and we’re addressing these matters with care. We would value the opportunity to provide you with a more seamless and welcoming stay in the future.Sincerely,Hotel Management
Gross Sheets had stains, sinks were clogged and overall cleanliness was gross.
Business response:
Dear Guest,Thank you for bringing your concerns to our attention. We truly regret that your experience fell short of expectations. What you described does not reflect the standards we strive to maintain, and we apologize for the disappointment you encountered. Please know that your comments have been shared with our management team so corrective action can be taken. We appreciate your feedback and hope we may have another opportunity to offer you a better stay in the future.Sincerely,Hotel Management
Avoid. Elevator wasn’t working and I was on the 3rd floor. No breakfast other than bad coffee and packaged pastries. Supervisor Alvin wouldn’t bring me a cup, plate or any cutlery, dishes. And not one cup in the room. Trash piled outside near receptacles. Hard pass!
Business response:
Dear Guest,Thank you for sharing your feedback. We regret that your experience did not meet your expectations. We sincerely apologize for the inconvenience you faced during your stay, particularly with the elevator and the lack of amenities. Your comments have been noted, and we will address the issues you've raised. We hope you will give us another opportunity to provide a more enjoyable stay.Sincerely,Hotel Management
DO NOT STAY HERE Stayed at this hotel for a family event. First the elevator didn’t work which is understandable going through maintenance. Went into the room and was met with a horrible smell. Went to wash my hand and ALL the towels were stained, bed sheets were stained floor was dirty. It honestly seems like NO ONE cleaned the room. Was pretty disgusted and had to go to the store to buy towels and a blanket to cover the bed because it just felt icky to sleep on the stained bedsheets and pillow. Honestly worst hotel I’ve ev... read more
Business response:
Dear Guest,Thank you for sharing your experience. We deeply regret that your stay fell short of expectations, and we apologize for the issues you encountered. Cleanliness is a top priority, and we're sorry for the discomfort you experienced. Your feedback is invaluable and will be reviewed to ensure a better experience for future guests. We hope you'll give us another chance to provide a more positive and enjoyable stay in the future.Sincerely,Hotel Management
I have stayed in hotels all over the world and this was by far the worst. I’m pretty sure if I would’ve died in the lobby it would’ve taken them two weeks to figure it out. One thing for sure it would’ve been more comfortable than the bed that was in room. It would be hard for me to choose between being homeless on the street or sleeping in one of their rooms again.
Business response:
Dear Guest, Thank you for your feedback about your recent stay with us. We are disappointed to hear about your experience at our hotel. This is not the impression we like our guests to leave with. What you described is unacceptable, and we will address this appropriately. Please consider this an isolated incident and return for another stay. We would love the opportunity to provide you with the hospitality you should have experienced on this visit. Sincerely,Hotel Management
will not recommend
Business response:
Dear Guest,Thank you for sharing your feedback. We sincerely regret that your experience did not meet your expectations, and we apologize for any inconvenience you encountered during your stay. Your input is valuable to us as we continue to make improvements. We hope you will consider staying with us again in the future and allow us the opportunity to provide a more satisfying experience.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Orange County - Lake Forest
How is Extended Stay America - Orange County - Lake Forest rated?
Extended Stay America - Orange County - Lake Forest has a 3 star rating with 2,560 reviews.
When is Extended Stay America - Orange County - Lake Forest open?
Extended Stay America - Orange County - Lake Forest is open now. It will close tomorrow at 12:00 a.m.