This profile has been claimed by the business owner or representative.
Extended Stay America - Orange County - Lake Forest
- Hotels
- Lake Forest, CA
About this business
Location details
20251 Lake Forest Dr., Lake Forest, CA, 92630, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
I got bed bug bites all over me staying here. Worst hotel experience. I filed a complaint on their website. No response. Nothing.
Business response:
Dear Guest,Thank you for sharing your feedback. We are truly sorry to hear about the discomfort you experienced during your stay and sincerely apologize for the lack of follow-up on your initial complaint. We understand how distressing this must have been. Please know that we take concerns about room conditions very seriously. We follow strict cleanliness protocols and will initiate a thorough inspection to ensure this issue is fully addressed. Guest comfort and safety are our top priorities, and we deeply regret falling sho... read more
Substandard property for this area. This property is in poor shape.
Business response:
Dear Guest,Thank you for taking the time to share your feedback. We're sorry to hear the property did not meet your expectations. Guest impressions are important, and your comments help highlight areas that may benefit from added attention. Efforts are continuously made to enhance the overall experience, and we hope there’s an opportunity in the future to provide a better stay.Sincerely,Hotel Management
Girl at front desk was great,working by herself with a flooded first floor and elevator not working in a three story hotel.Needs updating especially new carpet
Business response:
Dear Guest, Thank you for taking the time to share your experience with us. We appreciate your kind words about our front desk staff. She works hard to ensure every guest has a positive experience, and we are glad to hear she was able to assist you during your stay. However, we apologize for the challenges you encountered with the first floor and the elevator. Please know that we are actively addressing these issues and making necessary repairs as soon as possible to ensure everything works. We value your feedback as it help... read more
Front desk clerk a no show I had reservations for one night stay. Was in town for an all day volleyball tournament. Hotel check in policy was from 3pm to midnight. We arrived at 9:30 pm. No one was at the front desk to check is in. Waited in lobby for 15-20 minutes still no one showed up. Had to leave an find another place to stay. Also felt unsafe as there was a woman roaming around and talking to herself loudly. Also very strong smell is disinfectant in the air. Just overall terrible experience after a long day of tourname... read more
Business response:
Dear Guest, We sincerely apologize for the issues you encountered during your visit, and we are deeply sorry that your stay did not meet your expectations. We understand the importance of a smooth check-in experience, especially after a long day. We regret that no one was available at the front desk during your arrival, and we apologize for the inconvenience you faced while waiting. This is certainly not the level of service we strive to provide, and we will review our staffing and check-in procedures to ensure this does not... read more
Just for a night The room was clean and well appointed when we arrived but the bathroom was in very poor condition. The hand wash basin was clogged as was the toilet.
Business response:
Dear Guillermo,Thank you for your feedback. It’s great to hear the room was clean and well-appointed upon arrival. Guest comfort is always a priority, and any concerns are taken seriously. Feedback like yours helps ensure every stay meets expectations. Hoping to welcome you again for a better experience!Sincerely,Hotel Management
Didn’t work for me but great location Unfortunately, the room I stayed in the shower did not work and I was able to take a tub bath, but at 70 years old it’s a little difficult. The room carpet was dirty, the bathroom did not have a toilet paper holder, the toilet seat was loose There just seem to be a myriad of problems. The staff was understanding and tried to get it fixed while I was there, but it did not work out and I left a day early.
Business response:
Dear Guest, Thank you for sharing your experience with us. We are sorry that your stay was not up to the standard you expected. We sincerely apologize for the issues you encountered during your visit. Please know that we take your feedback seriously and will address your concerns regarding cleanliness and maintenance immediately. We are committed to providing a clean and comfortable environment for all our guests, and it’s clear we fell short in your case. Thank you again for your feedback, and we hope you will consider givi... read more
Frequently asked questions about Extended Stay America - Orange County - Lake Forest
How is Extended Stay America - Orange County - Lake Forest rated?
Extended Stay America - Orange County - Lake Forest has a 3 star rating with 2,560 reviews.
When is Extended Stay America - Orange County - Lake Forest open?
Extended Stay America - Orange County - Lake Forest is open now. It will close tomorrow at 12:00 a.m.