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Extended Stay America - Orlando - Altamonte Springs
- Hotels
- Altamonte Springs, FL
About this business
Location details
302 Northlake Blvd., Altamonte Springs, FL, 32701, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The property was minimally staffed, and the front desk closed at 11:00 pm. We thought the front desk would be staffed 24 hours, every day! The suites have kitchens, but there were NO supplies at all, i.e. coffee maker, Coffee, cream and sugar, cups, Silverware, dishes, dishwashing soap, washcloth for washing dishes, silverware, dishes, dishwashing soap, Kitchen washcloths and towels, basic cooking supplies such as pots and pans, utensils, potholders, etc. This is the first time we have ever stayed in a hotel suite with a ful... read more
Business response:
Thank you for taking the time to review our hotel. We are disheartened to read about the problems you experienced, and we hope you will accept our sincerest apology for what transpired. Our team is taking steps to ensure future guests do not encounter the same issues. We truly hope you will give us another chance to prove that we are committed to providing outstanding accommodations and service. Once more, we apologize and hope you will afford us an opportunity to redeem ourselves in the future. Sincerely, Hotel Management
Remote for tv was non functional so NO TV no soap for washing up
Business response:
Thank you for the comments about our hotel. We are sorry your stay was interrupted by maintenance issues with your room, bathroom. We have gotten with our maintenance team and we are working on the problem. We appreciate you letting us know and we hope you will choose us again in the future for an improved experience. Sincerely, Hotel Management
Great place for extended stays This no frills hotel was clean, in a quiet area and the staff was very helpful. Bring your own toiletries and home decor if you are stay in here for a while. It is a short drive to mall and restaurants and the coffee in lobby is great.
Business response:
Venessa, thank you for staying at Extended Stay America. We are glad to know you were impressed with our associates and that you enjoyed our location. Please know, our in-room amenities such as toiletries and other items are kept at the front desk and are complimentary. Thank you again, and we hope you will visit us again the next time you are in this area. Sincerely, Hotel Management
Business response:
Kathleen, thank you for being our guest. We are pleased overall you enjoyed your stay and hope to have another opportunity of welcoming you back soon for an even better experience. Sincerely, Hotel Management
Not a great experience That's the first extended stay hotel I've stayed at that wasn't stocked at all. I had to go to the front desk to get glasses for drinks. I would not stay there again
Business response:
Lawrence, thank you for choosing our hotel. Although from the rating it seems, we are sorry you were unhappy with our hotel policy. Please know, to ensure cleanliness of kitchenware upon check-in, brand standards require us to make these items available at the front desk, and our team gladly delivers them to your suite. We hope you will revisit us so that we can provide you with a memorable experience. Sincerely, Hotel Management
No coffee in lobby or in rooms. Rooms were clean. Soap was awful.
Business response:
Thank you for being our guest at Extended Stay America. We are glad to know you enjoyed your accommodations and had a pleasant time with us. However, we regret the inconvenience caused. We appreciate all of your feedback and will use it for future improvements. Thank you again for choosing us for your visit, and we look forward to seeing you again. Sincerely, Hotel Management
Good for short or long term. Good place at a reasonable price. Local restaurants or cook in your room.
Business response:
John, we appreciate you taking the time to review your experience at Extended Stay America. It feels good to know you liked our affordable value and were impressed with the convenience of our location. Your review is appreciated, and we hope to be your choice of hotel in the future as well. Sincerely, Hotel Management
Business response:
Alecia, thank you for being our guest. We are pleased overall you enjoyed your stay and hope to have another opportunity of welcoming you back soon for an even better experience. Sincerely, Hotel Management
I like the proximity of a whole foods market and the Altamonte mall both at walking distance.
Business response:
Thank you for the nice review. We are pleased everything went great for you during your visit and that our wonderful location made it even better. Thank you for choosing Extended Stay America. We look forward to your next stay! Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Orlando - Altamonte Springs
How is Extended Stay America - Orlando - Altamonte Springs rated?
Extended Stay America - Orlando - Altamonte Springs has a 3.3 star rating with 3,077 reviews.
When is Extended Stay America - Orlando - Altamonte Springs open?
Extended Stay America - Orlando - Altamonte Springs is open now. It will close tomorrow at 12:00 a.m.