This profile has been claimed by the business owner or representative.
Extended Stay America - Orlando - Altamonte Springs
- Hotels
- Altamonte Springs, FL
About this business
Location details
302 Northlake Blvd., Altamonte Springs, FL, 32701, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
I didn’t like the fact the rooms smell of smoking and it’s a smoke free property no house keeping goes on there until 7 days no room service it sucks
Business response:
Dear Stacey, We're sorry your stay was affected by the air quality and that the weekly housekeeping schedule didn't align with your expectations. Our extended stay model does operate differently from traditional hotels, but we understand how that can be frustrating. Although our guest rooms are smoke-free, we occasionally have violations of this rule. Rest assured that maintaining a clean and fresh environment throughout our hotel is a top priority for us, and we continually work to improve. Your feedback will be shared with... read more
Good value and accommodations
Business response:
Dear William, Thank you for including Extended Stay America in your travel plans. We're pleased to know you found the accommodations and value to your satisfaction. Providing a comfortable and affordable stay is always our goal, and it's great to know we met your expectations. We look forward to welcoming you again soon. Sincerely, Hotel Management
Love breakfast Rooms updated
Pretty cheap and quiet.
Business response:
Dear Anthony, Thank you for taking a moment to share your experience. We're pleased to know the pricing and overall quiet surroundings made your stay reasonably comfortable. While it sounds like things were generally satisfactory, we understand there may have been areas that could have made your visit more memorable. Feedback like yours gives us the opportunity to reflect on what’s working and where we can improve. Should you choose to return, we’ll do our best to deliver a more enjoyable and well-rounded experience. We woul... read more
Everytime I choose to stay in Orlando, for just a weekend or so, I choose here cause not only the beds for me, feel great, most of the locations of the property are around a lot is stores & restaurants, so you will not have to travel far for shopping or dinning
Decent hotel for the price The hotel was okay. It was in a convenient location but the clientele were very sketchy. Twice I encountered people smoking weed in the parking lot. At 2 different times ofthe day. That'd be no big deal but I didn't want my wife walking around that environment, especially at night. The room looked clean but I came across a baby cockroach (which means there are adults somewhere, too). No other signs of pests. It had a full size fridge which was the best feature of the room. I used the fridge and enj... read more
Business response:
Dear Brooks, We're glad to know you found value in the rate, appreciated the convenient location, and made good use of the full-size fridge in your room. That said, we apologize for the concerns you encountered, particularly regarding the activity in the parking lot and the pest sighting. We understand how those factors can affect your comfort, particularly when traveling with loved ones. We will be addressing this with our team immediately. Your feedback about the overall environment is also being reviewed with our staff to... read more
Great location
Seems a little run down. The carpet in the room had obviously not been vacuumed. When we arrived in the room there was debris and small bits of trash on the floor.
Business response:
Dear Guest, We apologize for the condition of the room upon arrival, especially the carpet not being properly cleaned. We understand how this impacted your first impression. We’ll review this with our team to ensure our housekeeping standards are consistently followed. We appreciate you bringing this to our attention. We hope to have another opportunity to welcome you back and provide you with a more favorable experience. Thank you again. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Orlando - Altamonte Springs
How is Extended Stay America - Orlando - Altamonte Springs rated?
Extended Stay America - Orlando - Altamonte Springs has a 3.3 star rating with 3,036 reviews.
When is Extended Stay America - Orlando - Altamonte Springs open?
Extended Stay America - Orlando - Altamonte Springs is open now. It will close tomorrow at 12:00 a.m.