Extended Stay America - Orlando - Altamonte Springs

Business response:

Dear Wanda,We appreciate your feedback and are glad you found the room peaceful and well-maintained. However, we regret that the towels did not meet expectations and will ensure our team takes a closer look to improve their quality. Your insights help us enhance the guest experience, and we thank you for sharing them. Thank you again for choosing our hotel for your stay. We hope you will give us another occasion to exceed your expectations during a future visit.Sincerely,Hotel Management 

Business response:

Dear Maria,We appreciate you sharing your experience. It’s great to know that the room size and kitchen amenities meet your needs, especially for a last-minute stay. However, we regret any inconvenience caused by the entry door access, as reliable key cards are essential for a smooth stay. Your feedback is valuable, and we will make sure our team looks into this to ensure a better experience for future guests. Thank you again for choosing our hotel for your stay. We hope you will give us another occasion to exceed your expec... read more

Business response:

Dear Diane,Thank you for reviewing your stay at Extended Stay America. We’re delighted to know that you found our staff to be friendly. Providing a welcoming and positive experience for our guests is always our priority, and it’s wonderful to know that our team made a great impression. We appreciate your feedback and look forward to your next visit.Sincerely,Hotel Management