Extended Stay America - Orlando - Altamonte Springs

Business response:

Dear Yudel, Thank you for the fantastic review of Extended Stay America. We're pleased to know that your visit was such a pleasant one and that the peaceful surroundings contributed to your overall enjoyment. Creating a restful and relaxing environment is something we strive for, and it's rewarding to know that it helped make your time with us so positive. Knowing you left satisfied means a great deal to our team. Thank you for choosing to stay with us, we hope to have the opportunity to host you again during a future visit.... read more

Business response:

Dear Guest, Thank you for reviewing your stay. We are glad you found our accommodations comfortable. However, we regret if there were any issues that kept it from being perfect. We appreciate you choosing our hotel, and we hope you will return for the exceptional experience we are known for providing. Sincerely, Hotel Management 

Business response:

Dear Stacey, We're sorry your stay was affected by the air quality and that the weekly housekeeping schedule didn't align with your expectations. Our extended stay model does operate differently from traditional hotels, but we understand how that can be frustrating. Although our guest rooms are smoke-free, we occasionally have violations of this rule. Rest assured that maintaining a clean and fresh environment throughout our hotel is a top priority for us, and we continually work to improve. Your feedback will be shared with... read more

Business response:

Dear William, Thank you for including Extended Stay America in your travel plans. We're pleased to know you found the accommodations and value to your satisfaction. Providing a comfortable and affordable stay is always our goal, and it's great to know we met your expectations. We look forward to welcoming you again soon. Sincerely, Hotel Management 

Business response:

Dear Anthony, Thank you for taking a moment to share your experience. We're pleased to know the pricing and overall quiet surroundings made your stay reasonably comfortable. While it sounds like things were generally satisfactory, we understand there may have been areas that could have made your visit more memorable. Feedback like yours gives us the opportunity to reflect on what’s working and where we can improve. Should you choose to return, we’ll do our best to deliver a more enjoyable and well-rounded experience. We woul... read more