Extended Stay America - Orlando - Altamonte Springs

Business response:

Thank you for returning to our hotel. We are sorry to learn that you could not take advantage of our complimentary wi-fi during your visits. We are working with our technical team to resolve this issue immediately. We also apologize for the cleanliness issues you encountered in the bathroom and kitchen. We are working with our housekeeping team to ensure we are more diligent in our efforts to provide clean accommodations. We hope you will consider giving us another chance to host you on your next visit to the area. Sincerely... read more

Business response:

Thank you for the nice review. We are pleased everything went great for you during your visit and that our wonderful location made it even better. Thank you for choosing Extended Stay America. We look forward to your next stay. Sincerely, Hotel Management 

Business response:

Thank you for being our guest and for taking the time to review your experience at Extended Stay America. It is delightful to know you found your suite comfortable and you were pleased with the exceptional service from our staff. We work hard to provide high levels of service, so we will share your compliments with the team to let them know their efforts are appreciated. Thank you again for choosing our hotel, and we look forward to welcoming you back soon. Sincerely, Hotel Management 

Business response:

Thank you for taking the time to share about your stay at Extended Stay America. It’s a pleasure knowing your visit with us was an enjoyable one. We value your suggestion and look forward to welcoming you again the next time you visit our area. Sincerely, Hotel Management 

Business response:

First and foremost, we would like to offer you our apologies for the inconvenience you experienced during your stay with us. We make every effort to be perfect, but sometimes we fall short. We hope you will consider giving us a chance in the future so we can provide you with the experience you should always expect from us. Sincerely, Hotel Management 

Business response:

We are glad you appreciated our staff for their efforts and that our location worked perfectly for your visit. Thank you again for taking THE time to write about your stay at Extended Stay America. We look forward to your return visit. Sincerely, Hotel Management 

Business response:

Thank you for evaluating your recent stay with us. We apologize for the issues you encountered in your bathroom and for the insects in your suite. Our pest control provider has serviced the hotel, and we are working with our maintenance team to ensure procedures are being followed to prevent such issues in the future. However, from your ratings, it seems your overall stay was satisfactory. It was a pleasure to have you as our guest, and we hope to have you back for the flawless stay you deserve. Sincerely, Hotel Management