Extended Stay America - Orlando - Altamonte Springs

Business response:

Sade, it was our pleasure accommodating you at Extended Stay America, and we are glad to know you enjoyed your stay with us. However, we regret any inconvenience you had due to the shower. We have alerted our maintenance team about it, and they are checking it. We appreciate your business and look forward to welcoming you back soon. Sincerely, Hotel Management 

Business response:

Paul, thank you for choosing Extended Stay America for your recent stay. We work hard to make sure our guests have a comfortable and memorable stay with us. We are glad to read you found us to be a good value and that our great location close to shops and area restaurants were perfect for your needs. Thank you again for sharing your experience with fellow travelers. We look forward to having you back at our hotel. Sincerely, Hotel Management 

Business response:

Thank you for being our guest. Although you liked our affordable rates, we are sorry you did not experience the best of our staff. Your feedback will be shared with the appropriate team members to improve our service going forward. Kindly note, in-room amenities and other items such as kitchenware are available and complimentary at the front desk. We regret if our front desk staff did not communicate this to you at the time of arrival. We urge you to choose us again as we are confident your next stay will be a much better on... read more

Business response:

Jose, thank you for being our guest at Extended Stay America. We are grateful for your generous comments, and we are pleased that we could provide you with a seamless and meaningful stay. We will enjoy sharing your compliments with our team, and we look forward to welcoming you back soon for another amazing experience. Sincerely, Hotel Management 

Business response:

Randall, thank you for being our guest at Extended Stay America. It’s a pleasure to know you enjoyed your overnight stay with us and loved your comfortable suite. We are also glad to know you were impressed with our fully-equipped kitchenette facility. On behalf of everyone here, we invite you to revisit us on your next trip to the area. Sincerely, Hotel Management 

Business response:

William, thank you for sharing the wonderful rating about your experience at Extended Stay America. We are happy to see your stay was pleasant in every way and look forward to welcoming you again in the future. Sincerely, Hotel Management 

Business response:

Thank you for your review. We apologize for the cleanliness issues you encountered while you were here. Your feedback has been relayed to our housekeeping team, and we will make sure steps are taken so this doesn't happen again. We are also sorry for your disappointment and regret learning that our front desk staff member was not available during the time mentioned. Please accept our sincere apologies for any inconvenience or frustration this may have caused you. We will look into what transpired, so this lapse in service is... read more