Extended Stay America - Orlando - Altamonte Springs

Business response:

Thank you for being our guest. We are sorry for the unpleasant odor you experienced in your room. Your feedback has been discussed with our housekeeping team, and we have asked them to deep clean the suite to remove the smell. Kindly note, to respect the privacy of our guest's housekeeping service is done once a week. We are happy to offer this service to you at a minimal fee. We urge you to choose us again as we are confident your next stay will be a much better one. Sincerely, Hotel Management 

Business response:

Thank you for your recent stay and for sharing your experience. Although you liked our overall service, we are extremely sorry for the unfortunate situation with a water supply and truly understand your frustration. Although we are certain this is a temporary issue, we apologize for the inconvenience this caused. We would like to apologize for the issue you encountered with the air conditioner tor in your room. We will address this with our property engineer so we can have it taken care of right away. We truly regret the inc... read more

Business response:

Thank you for being our guest and for taking time to review your experience at Extended Stay America. It's nice to know you found your suite comfortable and you were pleased with the exceptional service from our staff. Thank you for choosing our hotel, and we look forward to welcoming you and your family back soon. Sincerely, Hotel Management 

Business response:

Thank you for being our guest and for sharing your review. We are sorry you did not enjoy your stay and that we did not live up to expectations this time. Our hotel is designed for guests who prefer a home-like living experience. So we certainly understand why you may have found our amenities a bit different than traditional hotels. Kindly note, to ensure the cleanliness of kitchenware upon check-in, brand standards require us to keep dishware at the front desk. We hope the positive aspects of your stay will help you choose ... read more

Business response:

Thank you for selecting us and reviewing your stay. Although your rating suggests you had an overall satisfactory stay, we apologize as you were not happy with the condition of our property. Your feedback regarding the update and its cleanliness will be shared with the appropriate individuals to make sure we deliver better guest experience going forward. We hope to have another chance so we can deliver you an exceptional experience. Sincerely, Hotel Management 

Business response:

Thank you for sharing details about your stay at our hotel. We are glad you liked our courteous associates and that you had an overall satisfactory stay. That being said, we are sorry as the coffee exhausted early. Your feedback has been shared with the appropriate team to be more diligent moving forward. We apologize for the smell in your room. Please be assured your concern will help us enforce our no-smoking policy more efficiently. We hope to have another opportunity to serve you better in the future. Sincerely, Hotel Ma... read more

Business response:

Thank you for being our guest. Although your rating suggests you had an overall satisfactory stay, we apologize for the poor experience you had due to the cleanliness issue, which caused inconvenience to you. Your feedback is important, so we have discussed it with our housekeeping team to take corrective measures immediately. We hope the positive aspects of your stay will help you choose us again on your next trip to our area. Sincerely, Hotel Management