Extended Stay America - Orlando - Altamonte Springs

Business response:

Thank you for being our guest and for sharing your review. We are sorry you did not enjoy your stay and that we did not live up to expectations this time. Our hotel is designed for guests who prefer a home-like living experience. So we certainly understand why you may have found our amenities a bit different than traditional hotels. Kindly note, to ensure the cleanliness of kitchenware upon check-in, brand standards require us to keep dishware at the front desk. We hope the positive aspects of your stay will help you choose ... read more

Business response:

Thank you for selecting us and reviewing your stay. Although your rating suggests you had an overall satisfactory stay, we apologize as you were not happy with the condition of our property. Your feedback regarding the update and its cleanliness will be shared with the appropriate individuals to make sure we deliver better guest experience going forward. We hope to have another chance so we can deliver you an exceptional experience. Sincerely, Hotel Management 

Business response:

Thank you for sharing details about your stay at our hotel. We are glad you liked our courteous associates and that you had an overall satisfactory stay. That being said, we are sorry as the coffee exhausted early. Your feedback has been shared with the appropriate team to be more diligent moving forward. We apologize for the smell in your room. Please be assured your concern will help us enforce our no-smoking policy more efficiently. We hope to have another opportunity to serve you better in the future. Sincerely, Hotel Ma... read more

Business response:

Thank you for being our guest. Although your rating suggests you had an overall satisfactory stay, we apologize for the poor experience you had due to the cleanliness issue, which caused inconvenience to you. Your feedback is important, so we have discussed it with our housekeeping team to take corrective measures immediately. We hope the positive aspects of your stay will help you choose us again on your next trip to our area. Sincerely, Hotel Management 

Business response:

Jack, we sincerely appreciate the review. We are glad you had an overall pleasant stay. Please be assured we will share your compliments with Sandra. It will surely put a smile on her face! We value your observations and look forward to your next stay at Extended Stay America. Thank you again. Sincerely, Hotel Management 

Business response:

Thank you for being our guest. We are sorry for the disappointment you had with the noise from the highway traffic. We wish we had the opportunity to address the problem while you were here as we would have done our best to ensure you were comfortable. We value your feedback and hope you will consider giving us a second chance the next time you are in the city. Sincerely, Hotel Management 

Business response:

Branda, thank you for being our guest and for taking the time to review your experience at Extended Stay America. It is delightful to know you found your suite comfortable and you were pleased with the exceptional service from our staff. We work hard to provide high levels of service, so we will share your compliments with the team to let them know their efforts are appreciated. Thank you again for choosing our hotel, and we look forward to welcoming you back soon. Sincerely, Hotel Management