This profile has been claimed by the business owner or representative.
Extended Stay America - Orlando - Altamonte Springs
- Hotels
- Altamonte Springs, FL
About this business
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.
Location details
302 Northlake Blvd., Altamonte Springs, FL, 32701, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Sandra was very helpful when I had my phone stolen at local restaurant. Hair dryer did not work. Bathroom door should be able to be left open.
Business response:
Jack, we sincerely appreciate the review. We are glad you had an overall pleasant stay. Please be assured we will share your compliments with Sandra. It will surely put a smile on her face! We value your observations and look forward to your next stay at Extended Stay America. Thank you again. Sincerely, Hotel Management
My room was very noisy. I had to use the fan from the air conditioning to mask the sound of the highway traffic.
Business response:
Thank you for being our guest. We are sorry for the disappointment you had with the noise from the highway traffic. We wish we had the opportunity to address the problem while you were here as we would have done our best to ensure you were comfortable. We value your feedback and hope you will consider giving us a second chance the next time you are in the city. Sincerely, Hotel Management
Great STAY! Very friendly and clean rooms
Business response:
Branda, thank you for being our guest and for taking the time to review your experience at Extended Stay America. It is delightful to know you found your suite comfortable and you were pleased with the exceptional service from our staff. We work hard to provide high levels of service, so we will share your compliments with the team to let them know their efforts are appreciated. Thank you again for choosing our hotel, and we look forward to welcoming you back soon. Sincerely, Hotel Management
Lack of communication. The garbage was supposed to be taken in the back and they never said anything. We put it outside the room like everyone else and we got scolded. It was a cheap in term of pricing and we got charged every week of our stay. After certain hours, the front door will lock and you will have to use the card to enter, that information was also not given and I took my parents a little too late ( around 9 pm) and they got scolded for not using the card when they did not have any knowledge. Overall, I will be not... read more
Business response:
Thank you for staying with us and for sharing your review. We apologize you encountered poor service from our front desk associates, as this is unacceptable. We have reviewed your feedback with the appropriate individuals, and steps are being taken to ensure such mistakes are not made going forward. We also regret the disappointment you had with our complimentary breakfast offerings. We hope you and your family will reconsider and give us the chance to redeem ourselves in the future. Sincerely, Hotel Management
By the time I got there to check in, I just wanted to settle down heat something up to eat and go to bed. I was very disappointed by checking all the doors and cabinets I had no tensile or anything to heat anything (pots or pans) except for the microwave. And then I didn't have a plate to put my food on! I didn't have the energy nor the patience to wait and call downstairs so those items. I feel they should have been there waiting for me. Also my next door neighbor a bunch of young partiers raising hell all night and banging... read more
Business response:
Rick, thank you for staying at our hotel. We are sorry for the miscommunication you had with regard to the kitchenware policy. Please know, to ensure the cleanliness of kitchenware upon check-in, brand standards require us to make these items available at the front desk, and our team gladly delivers them to your suite. We are also sorry for disruptions you experienced due to the noise from your neighboring room. We have front desk staff available 24 hours a day to address problems such as this, so we would have been pleased ... read more
Spacious room , but not much for breakfast. Room was clean
Business response:
Thank you for being our guest at Extended Stay America. We are glad to know you had a pleasant visit and that you enjoyed the cleanliness and spaciousness of your room. Your comments about the breakfast offerings will be shared with our Brand Leaders to assist them when determining new breakfast choices. Thanks again, and we hope to see you soon. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Orlando - Altamonte Springs
How is Extended Stay America - Orlando - Altamonte Springs rated?
Extended Stay America - Orlando - Altamonte Springs has a 4.2 star rating with 1,688 reviews.
When is Extended Stay America - Orlando - Altamonte Springs open?
Extended Stay America - Orlando - Altamonte Springs is open now. It will close tomorrow at 12:00 a.m.