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Extended Stay America - Orlando - Altamonte Springs
- Hotels
- Altamonte Springs, FL
About this business
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.
Location details
302 Northlake Blvd., Altamonte Springs, FL, 32701, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Lack of communication. The garbage was supposed to be taken in the back and they never said anything. We put it outside the room like everyone else and we got scolded. It was a cheap in term of pricing and we got charged every week of our stay. After certain hours, the front door will lock and you will have to use the card to enter, that information was also not given and I took my parents a little too late ( around 9 pm) and they got scolded for not using the card when they did not have any knowledge. Overall, I will be not... read more
Business response:
Thank you for staying with us and for sharing your review. We apologize you encountered poor service from our front desk associates, as this is unacceptable. We have reviewed your feedback with the appropriate individuals, and steps are being taken to ensure such mistakes are not made going forward. We also regret the disappointment you had with our complimentary breakfast offerings. We hope you and your family will reconsider and give us the chance to redeem ourselves in the future. Sincerely, Hotel Management
By the time I got there to check in, I just wanted to settle down heat something up to eat and go to bed. I was very disappointed by checking all the doors and cabinets I had no tensile or anything to heat anything (pots or pans) except for the microwave. And then I didn't have a plate to put my food on! I didn't have the energy nor the patience to wait and call downstairs so those items. I feel they should have been there waiting for me. Also my next door neighbor a bunch of young partiers raising hell all night and banging... read more
Business response:
Rick, thank you for staying at our hotel. We are sorry for the miscommunication you had with regard to the kitchenware policy. Please know, to ensure the cleanliness of kitchenware upon check-in, brand standards require us to make these items available at the front desk, and our team gladly delivers them to your suite. We are also sorry for disruptions you experienced due to the noise from your neighboring room. We have front desk staff available 24 hours a day to address problems such as this, so we would have been pleased ... read more
Spacious room , but not much for breakfast. Room was clean
Business response:
Thank you for being our guest at Extended Stay America. We are glad to know you had a pleasant visit and that you enjoyed the cleanliness and spaciousness of your room. Your comments about the breakfast offerings will be shared with our Brand Leaders to assist them when determining new breakfast choices. Thanks again, and we hope to see you soon. Sincerely, Hotel Management
I’ll be back! Very nice, clean, quiet.
Business response:
Wayne, thank you for taking the time to post a nice review of Extended Stay America. We always want every guest to have a relaxing experience, and we are glad to see we were able to accomplish this while you were here. We look forward to welcoming you back soon. Sincerely, Hotel Management
Great location,amenities could be updated, small tv , dated appliances
Business response:
Thank you for choosing to stay with us at Extended Stay America. We are delighted to hear you had an enjoyable, comfortable stay and our convenient location was perfect for your needs. We value your feedback and look forward to welcoming you back! Sincerely, Hotel Management
Just ok stay Stay was ok, smelly rooms and alot of foot traffic outside. Could be a really nice place if they get the smell out and keep foot traffic away, Nice Complex just need a bit more focus on being in the hotel business
Business response:
Mike, thank you for your review. Although your overall stay was satisfactory, we are sorry for the odor you experienced in your suite. Your feedback will be shared with our housekeeping team for review and action. We do appreciate your observations and concerns, and we have taken note of both. We hope you will consider giving us a second chance to provide the hospitality you deserve. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Orlando - Altamonte Springs
How is Extended Stay America - Orlando - Altamonte Springs rated?
Extended Stay America - Orlando - Altamonte Springs has a 4.2 star rating with 1,735 reviews.
When is Extended Stay America - Orlando - Altamonte Springs open?
Extended Stay America - Orlando - Altamonte Springs is open now. It will close tomorrow at 12:00 a.m.