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Extended Stay America - Orlando - Altamonte Springs
- Hotels
- Altamonte Springs, FL
About this business
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.
Location details
302 Northlake Blvd., Altamonte Springs, FL, 32701, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Sad service :( Sad service, no eye contact, no friendly at all.
Business response:
David, thank you for choosing us. We apologize for the service issue you experienced here. Your feedback is shared with our front office team in an effort to improve our performance going ahead. We hope to have another chance so we can deliver you an exceptional experience. Sincerely, Hotel Management
Good location, grounds were maintained well. Halls smelled like weed and room smelled like BO.
Business response:
Thank you for choosing to stay with us. We're glad to know our location was ideal for you, but we're sorry for odor you experienced while you were here. Kindly note, we are a non-smoking hotel, but on a rare occasion, a guest does not comply. We appreciate you bringing this to our attention so we can address it right away. We're also working with our housekeeping team so we can redouble our efforts to remove the smell from our property. Please consider giving us another opportunity the next time your travels bring you this w... read more
At check in the first room they gave us had someone else already in the room.i found out when i opened the door and SURPRISE! Went back down the front desk and they didnt seem to surprised or concerned really. They gave us another room and we were on our way. The room was clean and seemed nice. We were told at check in that there is no room services and if we needed anything we had to ask the front desk. As fir the little things we normally expect from a hotel we didnt have. No pool area, no ice machines, and as for the free... read more
Business response:
Thank you for the review of our hotel. We sincerely apologize that you experienced so many difficulties during your stay with us. This is not the level of service we generally provide, and it certainly does not meet our standards. We assure you that what you experienced is not acceptable, and we will take immediate action to identify why we failed so we can prevent these issues from occurring again. Please consider giving us another opportunity to provide you with the exceptional experience you deserve. Sincerely, Hotel Mana... read more
I have stayed at this hotel many times before checking process is smooth conditions all around are ok
Business response:
Thank you for choosing Extended Stay America again for your stay! Having a guest stay with us again is the biggest compliment we can receive. We make every effort to ensure your stay is exceptional, and having return guests lets us know we are doing something right. We look forward to welcoming you back soon. Sincerely, Hotel Management
Nice! Hotel and staff too. Super clean and the location super nice.
Business response:
Please accept our sincere thanks for reviewing your stay at Extended Stay America. We are delighted to read that our well-kept room, hospitality, and location made such a wonderful impression on you. Your recognition of our efforts will serve to motivate us even more! It was our pleasure to have you as our guest, and we can’t wait to host you again on a future visit to the area. Sincerely, Hotel Management
The property is in a good convenient location for us. The staff is very helpful and friendly. When I requested a certain accessible room Lynn Wes able to hold it for me. Lynn and Ursula are very friendly and helpful. They are excellent representatives for the property.
Business response:
Thank you for staying at Extended Stay America, and for giving our hotel a great review. We are delighted to know you enjoyed our ideal location and that you were so impressed with our associates. We will be sure to share your kind compliments with Lynn and Ursula for doing a great job. We appreciate your kind comments. Please come and see us again soon! Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Orlando - Altamonte Springs
How is Extended Stay America - Orlando - Altamonte Springs rated?
Extended Stay America - Orlando - Altamonte Springs has a 4.2 star rating with 1,735 reviews.
When is Extended Stay America - Orlando - Altamonte Springs open?
Extended Stay America - Orlando - Altamonte Springs is open now. It will close tomorrow at 12:00 a.m.