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Extended Stay America - Orlando - Altamonte Springs
- Hotels
- Altamonte Springs, FL
About this business
Location details
302 Northlake Blvd., Altamonte Springs, FL, 32701, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Room smelled like wet ashtray even though it was a non smoking room. Didn’t complain because we checked in for only one night.
Business response:
Berta, thank you for your valuable feedback about your stay. We are sorry for the inconvenience you experienced due to smoke. We are a non-smoking hotel, but on a rare occasion a guest does not comply. We appreciate you bringing this to our attention so we can address it right away. Once more, we do apologize. We hope you will afford us an opportunity to redeem ourselves in the future. Sincerely, Hotel Management
It was as expected. Budget . breakfast is coffee and a power bar. their is no cleaning or linen during the stay. the room was clean at move in. if you need more clean towels you have to take dirt ones to front desk to swap. no fresh sheets changed daily or cleaning ect during the stay to save cost. the hotel is right by the Interstate so traffic noise will wake up the light sleeper as it did for me
Business response:
Mark, thank you for being our guest at Extended Stay America. We are glad you had a pleasant stay and that you liked our accommodations as well as the value we offer. Please know, to respect the privacy of our guests staying for long periods of time, our housekeeping service is conducted on a weekly basis, although we are always happy to provide you this service at your request for a minimal fee. Should you stay with us again please request a room in the quietest area of the building, and we'll do our best to honor your requ... read more
Not happy German roaches in bathroom. Hallway leading to room smell of Marijuana. Room was a non smoking but had a smell, carpet around bed area had stains
Business response:
Michael, thank you for being our guest. We are sorry for the cleanliness and odor issues you experienced during your stay. Your feedback has been discussed with our housekeeping team, and we have asked them to be more diligent going forward. Also, our pest control provider has serviced the hotel, and we are working to ensure procedures are being followed to prevent any future issues. We urge you to choose us again as we are confident your next stay will be a much better one. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Orlando - Altamonte Springs
How is Extended Stay America - Orlando - Altamonte Springs rated?
Extended Stay America - Orlando - Altamonte Springs has a 3.3 star rating with 3,077 reviews.
When is Extended Stay America - Orlando - Altamonte Springs open?
Extended Stay America - Orlando - Altamonte Springs is open now. It will close tomorrow at 12:00 a.m.