Extended Stay America - Orlando - Altamonte Springs

Business response:

Mike, thank you for choosing Extended Stay America. It’s a pleasure to know you enjoyed your spacious suite and slept well on our comfortable bed. Also, your feedback has been discussed with our housekeeping team, and we have asked them to be more diligent going forward. On behalf of everyone here, we invite you to revisit us on your next trip to the area. Sincerely, Hotel Management 

Business response:

Thank you for your review of your recent visit. Although your ratings suggest you had an overall pleasant stay, we are sorry for the issues you had in your bathroom. We will share your concerns with the appropriate team for review and action. We hope to see you again soon on your next trip this way. Sincerely, Hotel Management 

Business response:

Blanca, thank you for staying with us and for posting your kind remarks about our hotel, Extended Stay America. It is wonderful to read you not only enjoyed our comfortable suites and convenient location, but you found us to be a great value. We are also glad to know you liked our quick check-in service. It was a pleasure having you stay with us, and we hope you will choose us again. Sincerely, Hotel Management 

Business response:

James, thank you for your review. We are glad your overall stay with us was satisfactory. However, we are sorry for the odor you experienced in your suite. Your feedback will be shared with our housekeeping team for review and action. We hope to have another opportunity to welcome you back soon for a much better experienceJames, thank you for your review. We are glad your overall stay with us was satisfactory. However, we are sorry for the odor you experienced in your suite. Your feedback will be shared with our housekeeping... read more