Extended Stay America - Orlando - Convention Center - Universal Blvd

Business response:

Dear Guest, Thank you for your detailed feedback and for highlighting the positive aspects of your stay, including the room condition and service. We are glad you found the room clean and appreciated our location. We apologize for any inconvenience regarding housekeeping frequency, kitchen utensil requests and breakfast offerings. Your comments are valuable and will be shared with our team to review service procedures and maintenance checks. We strive to improve guest comfort and clarity about amenities. We truly appreciate ... read more

Business response:

Dear Guest, Thank you for taking the time to share your feedback. We are pleased to know that you found your room clean and comfortable during your stay at Extended Stay America. However, we apologize that our breakfast selection did not fully meet your expectations. We understand how important a satisfying start to the day is, and we are continuously reviewing our offerings to better serve our guests. Your comments are truly appreciated and will be taken into consideration as we look for ways to enhance the overall experien... read more

Business response:

Dear Guest, Thank you for sharing your feedback. We truly appreciate your kind comments about our staff being accommodating and helpful. At the same time, we sincerely apologize that the cleanliness of your room did not meet expectations. Providing both excellent service and a properly prepared room is essential to a positive guest experience, and we regret that we fell short in this area. Your comments have been shared with our housekeeping team. We value your input and hope to have the opportunity to welcome you back for a... read more

Business response:

Dear Guest, Thank you for staying with us and for sharing your comments. We’re delighted to hear you had such a relaxing and enjoyable time with us. We strive to create a welcoming environment where guests can unwind comfortably, and it’s wonderful to know we succeeded during your time here. We look forward to welcoming you back to Extended Stay America for another refreshing visit soon. Sincerely, Hotel Management 

Business response:

Dear Guest, We appreciate you pointing this out, as beverage options can make a difference in starting the day comfortably. We understand that having only sweetened creamer available may not meet everyone’s dietary needs, especially for guests who avoid sugar. Your suggestion has been shared with the team for consideration as we review our breakfast options. Small details like this matter, and we’re always looking at ways to make simple improvements that better accommodate different preferences. Thank you for choosing to sta... read more

Business response:

Dear Guest, Thank you for sharing your feedback. We are pleased to know your stay was satisfactory and that you found the accommodations comfortable and spacious. Providing a welcoming and well-maintained environment is important to us, and we appreciate you taking the time to let us know about your experience. We hope to have the opportunity to welcome you again in the future. Sincerely, Hotel Management