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Extended Stay America - Orlando - Convention Center - Universal Blvd
- Hotels
- Orlando, FL
About this business
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.
Location details
8750 Universal Blvd., Orlando, FL, 32819, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Cleanliness The room was clean, however the entrance and elevator was not clean and the hallway walkway to room from elevator rugs not cleaned. However attendant advised construction in progress for face lift on property.
Business response:
Dear Guest,We're glad your room met your expectations, but we're sorry the common areas didn't reflect the same standard. The construction and upgrades currently underway are part of our efforts to improve the entire guest experience, and we appreciate your patience during this time. We'll continue working to ensure all areas feel more welcoming and well-kept throughout the process. We hope you will return so we can provide you with the exceptional visit you deserve.Sincerely,Hotel Management
rapport qualité prix
Business response:
Dear Guest,We're pleased you felt the experience offered good value for the price. We work hard to provide a comfortable stay that meets both practical needs and budget expectations. We want every guest to feel like they're getting the most out of their visit, and your feedback encourages us to keep improving. We look forward to your next stay.Sincerely,Hotel Management
Just ok for a place to sleep for one night. The lady at check in was kinda rude, the room had a musty moldy smell. The carpet had a sticky feeling to it. The breakfast offered was coffee and an apple. It was a very convenient location but for an extra couple dollars id stay somewhere else. The lady at check out was very friendly and polite.
Business response:
Dear Matt,We're glad the location worked well for your needs and that the service at check-out left a positive impression. That said, we're truly sorry the check-in experience and room condition didn't meet expectations. The concerns you mentioned do not reflect the standards we aim to provide, and we'll be sure to follow up with our housekeeping team to address these concerns. We're also reviewing how our front desk interacts with guests to ensure consistency in professionalism and courtesy throughout every stay. We hope to... read more
We stayed here in 2012 and really enjoyed it,so booked again for 2024. Couldn't believe the change. The only outdoor seating is inside the pool area and even then it's only a couple of deckchairs and loungers. The pool needed cleaning, in the two weeks we stayed here,we didn't see anyone cleaning it. The breakfast is grab and go and consisted of cereal bars, muffins, porridge and grits. There was limited choice available if you got there a little late. The coffee was available in a big urn,but didn't get topped up. There was... read more
Business response:
Dear Guest,We appreciate your return visit and are sorry that this stay did not meet your expectations. It’s disappointing to know the changes you encountered affected your experience. Your concerns about the pool maintenance, housekeeping schedule, and limited seating are noted, and we will ensure they are addressed with our team. The grab-and-go breakfast is designed for convenience, but we understand how a broader selection and better availability would enhance the experience. We also regret the inconvenience caused by th... read more
The staff was great. The location was unbeatable. We do feel that the security at night was a little bit lacking, I think the traffic that goes in and out of the hotel they should have a guard there at night. Overall was a good experience.
Business response:
Dear Guest,We're pleased that you enjoyed our team's hospitality and found the location convenient. Your feedback regarding nighttime security is valuable, and we understand the importance of feeling at ease during your stay. We appreciate your perspective on managing guest traffic and will take it into consideration as we continuously strive to enhance our environment. It's great to know you had a positive experience overall, and we thank you for sharing your thoughts. We look forward to your next stay.Sincerely,Hotel Manag... read more
Overall was a good experience.
Frequently asked questions about Extended Stay America - Orlando - Convention Center - Universal Blvd
How is Extended Stay America - Orlando - Convention Center - Universal Blvd rated?
Extended Stay America - Orlando - Convention Center - Universal Blvd has a 4.3 star rating with 2,120 reviews.
When is Extended Stay America - Orlando - Convention Center - Universal Blvd open?
Extended Stay America - Orlando - Convention Center - Universal Blvd is open now. It will close tomorrow at 12:00 a.m.