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Extended Stay America - Orlando - Convention Center - Universal Blvd
- Hotels
- Orlando, FL
About this business
Location details
8750 Universal Blvd., Orlando, FL, 32819, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
When I booked this reservation several months ago, there was no notification on Expedia that they were going through renovations. When we arrived late in the evening, they put us on the first floor at the very end. Two days later at 7:30 am on the Fourth of July construction started on all the rooms around us with shouting, power tools, hammers – what you would expect for renovations. I can tell you it’s desperately needed at this facility, but the fact that they didn’t give us a heads up and move us the next day knowing ren... read more
Business response:
Dear Bronwyn, We’re grateful you found the staff to be helpful and welcoming. However, we sincerely apologize for the inconvenience caused by the ongoing renovations and the early morning noise during your stay. While we’re glad our team was able to move you to a more comfortable room, we understand that the overall experience fell short of our expectations. Your feedback regarding the furnishings, mattress, breakfast, and communication will be shared with our team as we continue making improvements. Please accept our apolog... read more
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Cleanliness The room was clean, however the entrance and elevator was not clean and the hallway walkway to room from elevator rugs not cleaned. However attendant advised construction in progress for face lift on property.
Business response:
Dear Guest,We're glad your room met your expectations, but we're sorry the common areas didn't reflect the same standard. The construction and upgrades currently underway are part of our efforts to improve the entire guest experience, and we appreciate your patience during this time. We'll continue working to ensure all areas feel more welcoming and well-kept throughout the process. We hope you will return so we can provide you with the exceptional visit you deserve.Sincerely,Hotel Management
rapport qualité prix
Business response:
Dear Guest,We're pleased you felt the experience offered good value for the price. We work hard to provide a comfortable stay that meets both practical needs and budget expectations. We want every guest to feel like they're getting the most out of their visit, and your feedback encourages us to keep improving. We look forward to your next stay.Sincerely,Hotel Management
Just ok for a place to sleep for one night. The lady at check in was kinda rude, the room had a musty moldy smell. The carpet had a sticky feeling to it. The breakfast offered was coffee and an apple. It was a very convenient location but for an extra couple dollars id stay somewhere else. The lady at check out was very friendly and polite.
Business response:
Dear Matt,We're glad the location worked well for your needs and that the service at check-out left a positive impression. That said, we're truly sorry the check-in experience and room condition didn't meet expectations. The concerns you mentioned do not reflect the standards we aim to provide, and we'll be sure to follow up with our housekeeping team to address these concerns. We're also reviewing how our front desk interacts with guests to ensure consistency in professionalism and courtesy throughout every stay. We hope to... read more
We stayed here in 2012 and really enjoyed it,so booked again for 2024. Couldn't believe the change. The only outdoor seating is inside the pool area and even then it's only a couple of deckchairs and loungers. The pool needed cleaning, in the two weeks we stayed here,we didn't see anyone cleaning it. The breakfast is grab and go and consisted of cereal bars, muffins, porridge and grits. There was limited choice available if you got there a little late. The coffee was available in a big urn,but didn't get topped up. There was... read more
Business response:
Dear Guest,We appreciate your return visit and are sorry that this stay did not meet your expectations. It’s disappointing to know the changes you encountered affected your experience. Your concerns about the pool maintenance, housekeeping schedule, and limited seating are noted, and we will ensure they are addressed with our team. The grab-and-go breakfast is designed for convenience, but we understand how a broader selection and better availability would enhance the experience. We also regret the inconvenience caused by th... read more
Frequently asked questions about Extended Stay America - Orlando - Convention Center - Universal Blvd
How is Extended Stay America - Orlando - Convention Center - Universal Blvd rated?
Extended Stay America - Orlando - Convention Center - Universal Blvd has a 3.5 star rating with 3,325 reviews.
When is Extended Stay America - Orlando - Convention Center - Universal Blvd open?
Extended Stay America - Orlando - Convention Center - Universal Blvd is open now. It will close tomorrow at 12:00 a.m.