Extended Stay America - Orlando - Convention Center - Universal Blvd

Business response:

Thank you for being our guest again and for taking time to review your experience at Extended Stay America. It is delightful to know you found your suite comfortable and you were pleased with the exceptional service from our staff. We work hard to provide high levels of service, so we will share your compliments with the team to let them know their efforts are appreciated. Please note, toiletries and wash clothes are available at the front desk and are complimentary. We will remind our staff to communicate this more clearly ... read more

Business response:

Michael, thank you for reviewing your stay at Extended Stay America. We are glad you loved the courteous service provided by our staff and found us to be a great value. However, we are sorry for the disappointment you had with the overall condition of the property. We have alerted our maintenance staff to your concerns, and we will be more proactive, replacing items that are beginning to show wear. We value your feedback and hope to make it up to you in the future. Sincerely, Hotel Management 

Business response:

Steve, it was a pleasure to have you as our guest. We are glad to read you liked the service and that our location was perfect for your needs. However, we sincerely apologize for the situation you described. You are absolutely correct to expect a bug-free environment when staying with us. Although we treat regularly, to uphold our company's high standards, we have contacted our pest control provider to address the issue as quickly as possible. We're sorry you experienced issues with our Internet. We have consulted our provid... read more

Business response:

Thank you for the great review! We are glad you loved our well-maintained property and friendly staff. We strive daily to please our guests, and your feedback tells us we are meeting those goals. The entire team at Extended Stay America hopes to see you and your family the next time you are in the area. Sincerely, Hotel Management 

Business response:

Fatima, thank you for staying with us at Extended Stay America. We are delighted you enjoyed your stay at our well-maintained hotel. We are also glad you liked our location close to a variety of restaurants and activities. It was a pleasure to have you as our guest, and we hope to see you again soon. Sincerely, Hotel Management 

Business response:

Alicia, we appreciate your terrific review of Extended Stay America. Hospitality is what we do best, and we thank you for acknowledging our efforts. We will certainly relay your comments to Noah! We value your feedback and look forward to welcoming you back soon. Sincerely, Hotel Management 

Business response:

Thank you for choosing Extended Stay America for your recent accommodations. We are happy you enjoyed our convenient location and excellent service. We are also glad you liked your spotless, comfortable room. However, we regret your disappointment with our breakfast offerings and the difficulties you faced in your room. We will follow up on your concerns to ensure we are well poised to serve our future guests. Thank you again, and we hope you will choose to revisit. Sincerely, Hotel Management 

Business response:

Thank you for selecting Extended Stay America. Delivering splendid experiences and excellent service to all of our guests is what we strive for, and we thank you for letting us know we could make this happen for you. Your review is appreciated, and we look forward to seeing you in the future as well. Sincerely, Hotel Management