Extended Stay America - Orlando - Convention Ctr - 6443 Westwood

Business response:

Thank you for choosing to stay with us. We're glad to know overall you enjoyed your time while you were here, but we're sorry our grab-and-go breakfast was not to your liking. We have made a note of your feedback as we plan any changes to our selections. It was a pleasure to have you as our guest, and we hope to see you again soon. Sincerely, Hotel Management 

Business response:

Thank you for taking the time to post a nice rating of Extended Stay America. We always want every guest to have a pleasant experience, and we are glad to see we were able to accomplish this while you were here. We hope you will choose us again so we can impress you on your next trip as well. Sincerely, Hotel Management 

Business response:

Thank you for your glowing review of Extended Stay America. We are so glad we helped to make some memorable moments for your vacation! It is always nice to know when guests not only enjoy our hotel but the surrounding areas as well. We're proud to have a team that takes such pride in taking care of our guests so we will be sure to share your compliments with the entire staff. We appreciate your business and look forward to welcoming you back. Sincerely, Hotel Management 

Business response:

Thank you for staying at our hotel. We apologize that we fell short of your expectations when it came to our complimentary breakfast and regret the housekeeping service issue you encountered. Your feedback has been shared with the respective team so that we can improve our service going forward. Also, your comments regarding the grab-and-go breakfast will be shared with our brand leaders to determine new breakfast choices. We hope to host you back in the future so that we can provide you with a much better experience. Sincer... read more

Business response:

Thank you for being our guest. We are pleased overall you enjoyed your stay and hope to have another opportunity of welcoming you back soon for an even better experience. Sincerely, Hotel Management 

Business response:

We offer our sincere apologies for the housekeeping and noise issue you encountered while you were here. Your concerns regarding odor and cleanliness are discussed with the concerned team to ensure that remedial steps are taken immediately. Please give us a chance to regain your trust and earn your highest marks in the near future. Sincerely, Hotel Management 

Business response:

Thank you for the perfect rating! We are overjoyed to learn that from start to finish, your stay was nothing short of exceptional. It was a pleasure having you at Extended Stay America, and we look forward to welcoming you back soon. Sincerely, Hotel Management. 

Business response:

Thank you for the perfect rating! We are overjoyed to learn that from start to finish, your stay was nothing short of exceptional. It was a pleasure having you at Extended Stay America, and we look forward to welcoming you back soon. Sincerely, Hotel Management 

Business response:

Brian, we want to thank you for selecting our hotel. Although you liked our location, we understand your disappointment and frustration when you realized the bed in your suite was not made up with linens and you had to make the bed after a long travel day. Due to various local city /health dept. codes, the sofa beds are not made up in advance and must be made at the time of use. We provide a clean set of linens after every guest depart to ensure cleanliness for the next guest. Thank you for your feedback, and we hope you wil... read more