Extended Stay America - Orlando - Convention Ctr - 6443 Westwood

Business response:

Gary, thank you for sharing your gracious review of Extended Stay America. We appreciate you for confirming you had a great stay with us and that our associates' took good care of you, which made your visit even more better. It was a pleasure serving you, and we look forward to seeing you again soon. Sincerely, Hotel Management 

Business response:

Thank you for choosing to stay at Extended Stay America. We are delighted you enjoyed your stay and liked our great location. We are also thrilled to read your comments about the excellent service you received from our staff, and how they exceeded your expectations. It was our pleasure to serve you, and we hope to have you back with us again in the future. Sincerely, Hotel Management 

Business response:

Thank you for sharing your review with us. It is a sheer pleasure to know you liked most of our offerings and that we met your expectations for a comfortable visit. Your feedback about the refrigerator has been shared with the housekeeping team for review and action. Thank you once more being a guest at Extended Stay America, and we look forward to serving you soon. Sincerely, Hotel Management 

Business response:

Thank you for reviewing your stay. We're glad to know you liked having a kitchenette in your room and that you had a pleasant time at our pool area. However, we're sorry for not meeting some of your expectations and the inconvenience you had due to the HVAC unit in your accommodation. We have asked our maintenance team to fix the problem you mentioned. We hope you will consider a return visit so we can make it up to you. Sincerely, Hotel Management